Holy
crap! Did I really pump out 263 tweets since th last Aweekstweets? I think a
ton of those were tweetchat retweets, so those don't count
I
was thinking of changing the name of my #IBMDataMag
column to "Evangelytics." But that's too pretentious. Maybe "A
Little Dab o' Data."
RT
@KirkDBorne Price o 1 gig storag
by yr 1981 $300,000 1987 $50,000 1990 $10,000 1994 $1,000 1997 $100 2000 $10
2004 $1 2012 $0.10
RT
@METAMORF_US: #Analyticship
Superpower! DARPA taps IBM to help create self-destructing gizmos for the
battlefield http://engt.co/1eeK8wO
I
barely remember the so-called "Miracle on Ice" when it happened. A
rightwing moment.
Opened
the morning paper to see if any of the foundations of our society were
redefined overnight. None? Good. Going back to bed.
Hotel
room bathroom door that locks from the outside? Are those Sochi hotels refurbished gulags or what?
Some
commercial used the "Underdog" theme. I had to sing along. I remember
all the words.
For
my development as writer, most significant milestones were the
velocity-boosters: 10th grade English, Detroit News internship, Twitter.
Re-reading
the past week's quick-hits, as I usually do on Saturdays. Always surprised
there aren't more typos. I usually write in a mad dash
One
of this year's Olympians is an unimaginably old 55. Actually, some of us gain
muscular strength & stamina as we age. We work at it.
Today
is 50th anniv of 5-year old me in PJs watching Saturday morning TV cartoons the
day before, PJ-clad, also watching Beatles on Sullivan
Putin's
mistress lights the Olympic torch? I thought it would be Snowden illuminating
the marvelous civil liberties of his adopted homeland.
The
Olympic ring that failed to open in Sochi
was the red one. Kremlinologists take note. Symbolic repudiation of Soviet
days?
Just
great. Typo on earlier tweet omitted "f" from "shift." Hey,
shift happens.
"Experimental
Enterprise "
(http://ow.ly/toQ0y )
JK--Experiments must B quick+cheap, "mustn’t break important production
processes of biz"
"How
Online Merchants Can Reconnect w/Shoppers Who Browse+Leave" (http://ow.ly/toOXW )
JK--Distnguishes "browse-abandon" v "cart-abandon"
RT
@kexpplaylist #kexp Hanging On
by Active Child from You Are All I See JK--2011. Got that mythic atmospheric
thing goin on sumthin serious
"Measure
of man" (http://ow.ly/toNwD ) JK--Review of book
about "social physics," aka social influence, incentives, pressures,
& dynamics
"Using
predictive analytics 2 manage mortgage arrears" (http://ow.ly/toNas )
JK--And for managing to get rear-ends to pay theirs up front
"Does
Intuition Matter in #BigData
World?" (http://ow.ly/toMTk ) JK--Of course. If you
fail to send in tuition, you won't get that degree
"The
Beauty of π (Pi)" (http://ow.ly/toMi4 ) JK--Misconception
about Archimedes. "Eureka !"
was what his wife screamed to get him to bathe
Actually,
I think "Hubris" & "Machismo" are excellent names 4 Hollywood action-adventure heroes. I got Vin Diesel &
Jason Statham in mind
Watching
#BigDataBytes.
@RetailProphet says people
don't "just shop for consumption...it's an experience rooted in being
social."
"Data
Science: From Hubris/Machismo 2 Human-Centered Design" (http://ow.ly/toIZQ )
JK--Boost data scientist productivity on transforms
US
DoD Defense Advanced Research Projects Agency (DARPA) Open Catalog (http://ow.ly/toH08 )
"A/B
Testing & Benefits of Experimentation Culture" (http://ow.ly/toGfr )
JK--Cool discussion o how Shutterstock does it in e-marketplace
15
min to #BigDataBytes:
The Resurrection of Local #Retailers.
Watch http://ibm.co/BDBytes tweet #BigDataBytes
Correction:
next Friday's quick-hit is deliriously pedantic. And funny because of it. In my
inimitably pointy-headed fashion.
Hmmm....next
Friday's quick-hit is either exceptionally stilted or exceptionally funny....or
both. Glad it's in the can. Whew!
Cool.
#IBM is playing
Bobby Darin "Beyond the Sea" as music on hold prior to internal
all-hands call. Nice bit o' that faux-Sinatra cool!
RT
@kexpplaylist #kexp Jigsaw
Feeling by Siouxsie + Banshees from Th Scream JK--1978. "Th impulse is
quite meaninglss, a cerebral non-event"
This
wk #IBM q-hs: http://ow.ly/tnS5N
http://ow.ly/tnS70
http://ow.ly/tnS7S
http://ow.ly/tnS9O
http://ow.ly/tnSaR
Machine
learning? Maximum impact from bigger data & deeper learning p1: http://ow.ly/tnRAv
p2: http://ow.ly/tnRCL
Friday #IBM q-h
RT
@kexpplaylist #kexp She Used to
Love Me a Lot by Johnny Cash from Out Among
the Stars JK--Cash hurt like a man for lady's lost love.
Watching
Think Fridays video on #IBM
commitment/investment in Africa . Which is
considerable.
RT
@kexpplaylist #kexp Je t'aime…
moi non plus by Serge Gainsbourg from Comic Strip JK--1966. Call a medic! Woman
with respiratory issues!
@GrandpaRobot It's interesting to
me. #Watson
isn't a sentient being.
@GrandpaRobot People.
#IBMDataMag
2014 editorial focus topics (http://ow.ly/tmbKF ). Thought leadership
pieces sought. Submit proposal (http://ow.ly/tmc1n )
Whenever
I do a tweetchat, my primary objective is to make each tweet a stand-alone
comprehensible statement whose context is clear.
A5:
local has to give me the comfort that price is close enough to justify instant
gratification #p4spchat
Retweeted
by jameskobielus
RT
@DdJ_at_IBM: A5: Retail supply
chain has to work as a war machine: optimization solutions are a must http://ibm.biz/BdRfkx
#P4SPChat
Retweeted
by jameskobielus
A5:
#p4spchat
Tech (geo, social, big data, next best action) can help retailers target
experience to each community.segment.
A5:
#p4spchat
Showrooming can be engagement/retention magnet. Immediate local fun &
games, salespeople, svc/support. Keep returning
RT
@IBMWatson A4: Closer connection
between #mobile
tech & the #InternetOfThings:
http://ibm.co/1aSgYab
#p4spchat
Retweeted
by jameskobielus
RT
@DdJ_at_IBM A4: make your smartphone a remote control to interact with store in
a personalized way #P4SPChat
Retweeted
by jameskobielus
New
#IBM jk blog:
"Customer experience data is too important to foul with shoddy
governance" (http://ow.ly/tlS1e )
Q4:Encourage
store/mall buying, by offering AR as a way of attracting customers and then
using it to keep an ongoing dialogue. #p4spchat
Retweeted
by jameskobielus
A4
Self-service inventory - if an item's not in store where can I walk/travel to
in order to get it? #p4spchat
Retweeted
by jameskobielus
A4:Start
with strategy&UX design skills. Add analytics&cog computing to make
wise decisions. Enhance with all int/a ch:s & mktng #p4spchat
Retweeted
by jameskobielus
@jckgld Sure, the new technology
innovator must also be a sociologist, a psychologist and an anthropologist #P4SPChat
A4:
Biometric technology provides objects with senses to become aware of what is
surrounding them #P4SPChat
Retweeted
by jameskobielus
A4:
Enable store associates with mobile to arm them with the right info to engage
in real-time dialogue with customers #P4SPChat
Retweeted
by jameskobielus
A4:
Magic mirrors, smarter mannequins, biometric sensors, realistic avatars: just
few of innovative projects IBM is working on #P4SPChat
Retweeted
by jameskobielus
A4:
#p4spchat
Self-service technologies drive the modern in-store experience: mobile, aisles,
showrooming, & checkout.
A4:
#p4spchat
Data/analytic-empowered in-store staff fundamental to #cxo. Should have
POS mobiles to guide customers & process transactions
A4:
#p4spchat
Enhancing In-store shopping experience thrives on WiFi, smart displays, mobile
devices, personalizn, & location intelligence
@Social_Ben @jameskobielus The difference
maker against Amazon is a "fun", immersive in-store experience #P4SPChat
Retweeted
by jameskobielus
A3:
This is how Watson can help http://qub.me/EN6VuJ #p4spchat
Retweeted
by jameskobielus
Personalized
experience. RT @IBMWatson A3 Check
out #IBMResearch's
Presence Zones: http://ibm.co/JVgcyT #p4spchat
Retweeted
by jameskobielus
RT
@Scott_Duby consumers don't think
or care about channels. need to seamlessly connect the physical and digital. #P4SPChat
Retweeted
by jameskobielus
A3:brands
need to look their services from consumer's point of view and make them
desirable & award best advocates #p4spchat
Retweeted
by jameskobielus
A3:
Brands' best testimonials are loyal customers: promote communities, support
most active consumers, reward them #P4SPChat
Retweeted
by jameskobielus
@DdJ_at_IBM
@Social_Ben #p4spchat A3:
Yes. Fun is engagement/retention magnetism. Brands that provide it have
"sticky" B2C value prop.
A3:
#p4spchat
Brands can best engage with conn consumer by cross-chan listening (call ctr,
social, brick&mortar, etc) re sentiment/intention
A3:
#p4spchat
Brands can best engage with connected consumer by focusing on #cxo.
Fun/simple/fast/efficient experience is fundamental.
A3:
#p4spchat
Brands can best engage with connected consumer by continuously delivering
well-targeted offers & promotions.
A3:
#p4spchat
Brands can best engage with connected consumer by personalizing each
interaction from 360-degree customer view #bigdata
A3:
#p4spchat
Brands can best engage with connected consumer by providing seamless handoff
among digital and traditional channels.
A3:
#p4spchat
Brands can best engage with connected consumer by enabling rich access in
preferred engagemt channels: social, mobile, etc
@MCooke2013 via @gigaom: "Could IBM's Watson be your
next personal shopping assistant?" http://gigaom.com/2012/01/16/could-watson-be-your-next-personal-shopping-assistant/ …
#p4spchat
Retweeted
by jameskobielus
RT
A2: RT @mt_marko consumer can
utilize services which knows his/hers intentions&provide trgtd info to help
make shoping decision #p4spchat
A2:
#p4spchat
AR shopping is essentially dynamic personalized virtual tagging of all in-store
merchandise & envir with helpful info/context
RT
@DdJ_at_IBM Shopping is an emotional experience, so we have to exploit all
senses by augmenting them - hi-tech in store #P4SPChat
Retweeted
by jameskobielus
A2:
#p4spchat
Augmntd reality shopping fuses the info-rich online experience with the
brick&mortar experience. The best of both.
RT
@SmarterPlanet A2: Check out
the augmented reality app from #IBMResearch
that makes shopping personal. http://ibm.co/1esBzoq #p4spchat
Retweeted
by jameskobielus
RT
@Scott_Duby A 2: It's the ability
to provide real-time dynamic personalization #P4SPChat
Retweeted
by jameskobielus
A2:either
shop's staff or cunsumer's perception about reality is enhanced in order to
provide better shopping experience #p4spchat
Retweeted
by jameskobielus
A2:
a smarter store adpt to the individual consumer, provides him/her a personalized
interaction and experience #P4SPChat
Retweeted
by jameskobielus
A2:
Using cognitive systems (like #ibmwatson)
to make local buying smarter than online http://ibm.co/J6rhwi #p4spchat
Retweeted
by jameskobielus
A2:
Imagine virtual shelves to augment physical exposure #P4SPChat
Retweeted
by jameskobielus
A2:
Smart watches, glasses, & mirrors will be the "glass" &
gateway for augmented shopping #P4SPChat
Retweeted
by jameskobielus
A2:
#p4spchat
AR shopping uses graphic 3-D overlays of relevant info on mobile displays to
inform guide & contextualize in-store experience
RT
@BerwickPost It's about getting
advice/information and guidance from a source(s) they can trust, exactly when
they want it. #p4spchat
Retweeted
by jameskobielus
A1:
#p4spchat
Connected consumer is likely influence, & be influenced by, other connected
consumers more than by non-connected consumers.
A1:
Friends’ social posts are more influential in determining purchasing choices
than direct retailer communications SoLoMo #P4SPChat
Retweeted
by jameskobielus
RT
@BerwickPost: A1:For the first
time people can get instant feedback about what they are thinking of buying. #p4spchat
Retweeted
by jameskobielus
A1:
#p4spchat
Connected consumer belongs to many sellers' "loyalty" programs but is
absolutely loyal to few if any. Always have options
A1:
#p4spchat
Connected consumer has 24x7 access to deep comparative info on rival sellers.
They comparison-shop & "showroom" habitually
A1:
#p4spchat
Connected consumer is engaged continuously through social, mobile, & portal
channs. Have ample data & frictionless e-commerce
Hi,
welcome to #P4SPchat,
we are talking about connected consumers. Feel free to introduce yourselves
New
#IBM jk #PureSystems
blog: "IBM Patterns and Platforms for Business Intelligence: Choosing
What’s Best for You" (http://ow.ly/tlIfE )
Reminder
#TweetChat
in 1 hour - Augmented Reality to Engage the Connected Consumer #P4SPChat - http://wp.me/p2kcos-4yi
Retweeted
by jameskobielus
Tune
in & chat today 11am (ET). #P4SPChat
Augmented Reality 2 Engage Connected Consumer (http://ow.ly/tllY1 ). Me
@DdJ_at_IBM @Scott_Duby
"Precision
medicine 2014" (http://ow.ly/tlkeC ) JK--Good detail-rich
slideshow on multi-omics hi-dimensionl #bigdata
healthcare analytics
"Networked
car no longer just an idea; will B mand8d in future vehicles" (http://ow.ly/tljRp )
JK--Like other safety innovations of past
"DARPA
Opens Software, Data To Public" (http://ow.ly/tljdL ) JK--US
DoD Open Catalog: org+share prog results incl pubs+experimntl details
"Foundational
Ontologies 4 Smarter Industries #IBM Redbooks"
(http://ow.ly/tliCI )
JK--Reference semantic modls 4 captur obs & meas data
Oh
no another "10 things every CIO should know about" article. 10
screens every browser should clickthru 2 B exposed 2 our sponsor's message
Confusing
WSJ data visualization referenced in my previous tweet: pic.twitter.com/dsArQdjZmC
Saw
bad data visualization in WSJ this a.m., comparing HBO & Netflix
revs/profits over past 2 years. Had to stare+focus to grasp main points
"Dangers
of Bling Data Visualizations" (http://ow.ly/tlcKf )
JK--Don't drown narrative in cluttered distracting confusing pretty pictures
"#IBM Brings #Watson to Africa " (http://ow.ly/tlc7T )
JK--Investing $100M. 10 years. "Project Lucy." R&D, prtnrshps,
CoE 4 Data-Drivn Dev
Join
#CXO Mon 12 ET!
Can Brands Learn from #Sports?
w/ myself @gusmcnab & @benalamar http://ibm.co/1jfm3yj
#custserv #custexp
#Hadoop
uber-alles? Climbing slope o enlightnmt, arriving @ plat o prod p1: http://ow.ly/tl7Pt
p2: http://ow.ly/tl7R3
Thurs #IBM qh
How
many people are there on Earth whose name is, legitimately, "Seymour Butts"?
I mean, seriously, it can't be zero.
RIP
Arthur Rankin Jr. Major Xmas mythologizer as coproducer of ever-rerun 1964
stop-motion anim8d TV special "Rudolph The Rednosed Reindeer"
Luv
ya Jay. You're a funny guy. But 2 decades+ is enough. Carson overstayed. Tonight Show hosts should
stay a max decade. JimmyF: go for it!
Listen
To Jimi Hendrix’s Fantastic Final Interview (http://ow.ly/tkuwD )
This
"#bigdata
myths" trope is tiresome nonsense. No one dwells on "myths" of #cloud #social #mobile #IoT and every
other hi-tech paradigms
RT
@kexpplaylist #kexp These Boots
Are Made for Walkin' by Nancy Sinatra JK--1966. Song's erotic power derives
from Nancy
vamping mock macho
RT
@kexpplaylist #kexp Deathsweater
by Beans from End It All JK--2011. That repeating "so damn sexy" line-end
cuts thru & grabs yr attention
Hey
#kexp DJ
Cheryl: Bee Gees were born in UK ,
emigrated with parents to Australia
(then USA ).
So, everything you mentioned is correct.
"#BigData &
Customer Experience:Top 100 Influencers" (http://ow.ly/tjJD7 )
JK--Would B kinda cool 2 see subset who post original thinking
Q8
and its not just about capabilities, its also about deployment and service
levels- how are you doing on those #bigdatamgmt
Retweeted
by jameskobielus
A8:
#bigdatamgmt
Ask yourself whether your #EDW
is capable of unstructured, low-latency, & petabytes. If not, consider
hybrid infra.
A8:
#bigdatamgmt
Evaluate whether in fact you ALREADY are hybrid. Are some dev sandboxes already
#Hadoop? Are
some marts already #in-memory?
A8:
#bigdatamgmt
Ask if current #bigdata
platform is optimized 4 every use case, function, & deployment role. It
probably isn't. Go hybrid!
A7:
#bigdatamgmt
Hybrid is driving #bigdata
industry convergence around common #SQL, common
semantic abstractions, etc.
A7:
#bigdatamgmt
Hybrid is the present of #bigdata as
well as the future. Many established #IBM customers have
already implemented it.
A7
more than future, it's the present. All kinds of tools we employ are
cloud-based and still we love a good-ol' spreadsheet #bigdatamgmt
Retweeted
by jameskobielus
A7:
#bigdatamgmt
Hybrid #bigdata
accelerates and enables trend toward cloud-oriented and federated
architectures.
A7:
#bigdatamgmt
My view of "hybrid architectures are the future of #bigdata"
is stated here: http://bit.ly/1buPyqY . Yes!
A6:
#bigdatamgmt
Some may adopt #Hadoop
in one public cloud, but demand interop w/ Hdp, #NoSQL, #RDBMS, or #in-mem in other
public clouds
A6
- 39% of Big Data projects in EMA research utilized Cloud solutions. #bigdatamgmt
Retweeted
by jameskobielus
A6
- cloud gives us more options to deploy solutions, allows us to simplify, it's
a must #bigdatamgmt
Retweeted
by jameskobielus
A6-
Cloud can be a starting point when investigating a new capability or a model to
reduce cost #bigdatamgmt
Retweeted
by jameskobielus
A6:
#bigdatamgmt
Some #bigdata
deploys are across hybrid clouds--ie. some functions on public clouds, vs some
on private clouds.
A6:
#bigdatamgmt
Cloud is deploy approach.. Some hybrids may deploy diff/complementary DBs on
cloud vs. appliance vs. sw/commodity HW nodes
A5
- From a pool of 600 #Bigdata
projects 42% used Analytic DB’s 18% used Hadoop. 21% used NoSQL solutions #bigdatamgmt
Retweeted
by jameskobielus
A5:
#bigdatamgmt
If combine at-rest & in-motion analytics w/ unstructured & #DW, common hybrid
is RDBMS + Hadoop + #streaming
+ in-mem
A5
EMA research follows 8 platforms in its Hybrid Data Ecosystem research. 40% of
users are working with 3-8 for big data #bigdatamgmt
Retweeted
by jameskobielus
A5:
#bigdatamgmt
Most common hybrid #bigdata
deploys have RDBMS as #EDW,
#Hadoop as
unstruct-dat staging, #in-memory
as query/mart access
RT
@GopiBulusu A4: The general
unavailability of languages and tools to express arch and behavior of complex
sys #bigdatamgmt
till 2013
Retweeted
by jameskobielus
#bigdatamgmt
- @BrightlightBI - A4- building
the hybrid right means we won't end up with a Hydra - multi-headed beast trying
to kill us
Retweeted
by jameskobielus
#bigDataMgmt
A4: Huge inntegration challenges n very few torch bearers,still a steep curve n
time to mature, also budgetary constraints
Retweeted
by jameskobielus
A4:
#bigdatamgmt
Another challenge is choose best platform per deploy role. When all do in-db
analytics, where best 2 execute MapRdce etc?
A4:
#bigdatamgmt
Complexity is challenge when go beyond homogeneous #bigdata.
Hybrid simplicity needs unified virtualizn, metadata, tools
@IBMbigdata @SQLJon A3: #bigdatamgmt
Hybrid won't necessarily increase time to insight. You have to optimize hybrid
for speed to get that
@Natasha_D_G @timoelliott A3: Hybrid puts #EDW as hub of data
governance, quality, MDM..but not necessarily of other functions
A3:
#bigdatamgmt
Adv of hybrid is platform optimization 2 specific roles, while maintain
seamless interop via common tools, metadata, etc
A3:
#bigdatamgmt
Another big advantage o hybrid #bigdata is
performance: speed queries w/ #in-memory, speed
unstruct ETL with #Hadoop,
etc
True
valentines! ;-) RT @TheSocialPitt:
A3: Marrying data from existing data warehouses w/ #Hadoop &
streaming data is a biggie #bigdatamgmt
Retweeted
by jameskobielus
A3
- Flexibility and Speed!! Having the right data on the right platform enables
success and reduces complexity. #bigdatamgmt
+1
RT @billcole_ibm A3 Choosing the
right product/tech for the problem rather than fitting the solution into the
basket we have #bigdatamgmt
Retweeted
by jameskobielus
A3
New technologies allow us to deliver faster, with less resource and more
advanced capabilities #bigdatamgmt
Retweeted
by jameskobielus
A3:
#bigdatamgmt
Biggest advantage of hybrid #bigdata is
ability to modernize #DW
in place, protecting investment while supplementing.
A2:
#bigdatamgmt
Hybridization is driving #DW
evolution, bringing innovative techs (e.g. MapReduce, in-mem) into core DW.
A2:
#bigdatamgmt
Another trend driving hybrid #bigdata is
maturation of innov approaches--#Hadoop, in-mem,
#NoSQL---as
they prove value
A2:
#bigdatamgmt
Another trend driving hybrid #bigdata is #DW modernization
thru supplementary DBs, precluding need 4 forklift upgrades
A2:
#bigdatamgmt
What's driving adoption of hybrid #bigdata archs
is need 4 scale, perf, & function benefits from fit2purpose platforms
A1:
#bigdatamgmt
For #datawarehousing,
hybrid arch might supplement #RDBMS (hub) with
#Hadoop for
staging & #in-memory
for fast query.
A1:
#bigdatamgmt
The opposite of hybrid architectures are homogeneous #bigdata
environments built on just one type of data platform.
A1:
#bigdatamgmt
Hybrid architectures leverage #EDW #Hadoop #in-memory #NoSQL and/or #streaming
platforms each for specific functions
A1:
#bigdatamgmt
Hybrid #bigdata
architecture uses two or more distinct fit-to-purpose data platforms for
complementary roles.
@IBMbigdata #bigdatamgmt
I'm my usual stoked self today for this tweetchat. By "stoked," I
mean I need to lay off the caffeine.
Check
out this blogpost (http://bit.ly/1buPyqY ) before today's #bigdatamgmt
tweetchat. "The Next Big “H” in Big Data: Hybrid Architectures"
45
mins to #bigdatamgmt
chat w/ me @shawnrog @enzeevoice @nancykoppdw on Hybrid Data
Architectures. Join! http://ow.ly/tjip5
New
#IBM jk #ITKE column:
"Shining light on black swans through #bigdata analytics"
(http://ow.ly/tj3gA )
"Small
data? Predicting rare events from limited data" (http://ow.ly/tiUY0 )
Wednesday #IBM
quick-hit
"#Hadoop as Nxt
App Dev Plat" (http://ow.ly/tiTaj ) JK--Is "'data lake'
dream" a "Big Rock Candy Mtn." LOL! Who say dat (Edd or
Loraine)?
"Dangers
of Faith In Data" (http://ow.ly/tiS4H ) JK--Gr8 advice:
"Ban the phrase 'The data says.'” YOU tell the tale. Data itself is mute
RT
@kexpplaylist #kexp In the Wake
of You by Dum Dum Girls from Too True JK--2014. Very cool. Feels like Chrissie
Hynde driving The Go-Gos.
CVS
2 B commended 4 removing carcinogenic nicotine sticks from their stores.
Pharmacy's purpose is 2 contribute 2 wellness, not its opposite
Drafted
next #IBM #PureSystem
blog: "IBM Patterns and Platforms for Business Intelligence: Choosing
What's Best for You"
"Socializing
Predictive Analytics within Your Organization" (http://ow.ly/thbRd )
JK--Aka "sharing, explaining, and gaining adoption."
Spam
encourages men to "enlarge things women like." Good advice. If we
focus on enlarging our net worth, they're usually cool with that.
Drafted
latest ITKnowledgeExchange column: "Shining Light on Black Swans through #BigData
Analytics"
"Managing
#BigData:
Audience Measuremt & Ad Targeting" (http://ow.ly/tgtKA )
JK--Video metrics, audnc seg profiling, & intrst-based msrmt
The
danger of reading everything is the gnawing feeling that you've read it all.
"Analytics
for th Rest of Us" (http://ow.ly/tgsyk ) JK--Gr8 @merv quote: "The trouble with black
boxes is that they conceal black swans."
RT
@kexpplaylist #kexp Arctic Shark
by Quilt from Held in Splendor JK--2014. Wistful woman vocals with a slightly
Indian raga twinge
"More
#BigData Is
Better, But Good Luck Understanding It All" (http://ow.ly/tgrEc )
JK--Junk data gains value in the aggregate.
"Scientific
visualizatns in early math biology/morphology" (http://ow.ly/tgqBC )
JK--Points 2 work of DThompson (http://ow.ly/tgqBD )
"#IBM & Actifio
Add Powerful New Data Virtzn Solutions to IBM Cld Portfolio" (http://ow.ly/tgoFs )
JK--IBM SmartCloud Data Virtualization
When
and When Not to Have Faith in #StatisticalModels
– Part 2 http://ibmdatamag.com/?p=12414
by James Kobielus
Like
truth and beauty, #authority
and #efficiency
contribute to accurate #statisticalmodels
http://ibmdatamag.com/?p=12414
by James Kobielus
Why
mathematical elegance of efficient #statisticalmodels
ace truth, beauty, and authority metrics http://ibmdatamag.com/?p=12414
by James Kobielus
How
#datascientists,
#rockshtars
of the #bigdata
era, carry a rising level of perceived authority http://ibmdatamag.com/?p=12414
by James Kobielus
RT
@kexpplaylist #kexp Southern
Girls by Cheap Trick from In Color JK--1977. Never recall long hair dudes'
names. Just RNielsen & BunECarlos
Smarter
planet? Contin crwdsrc qual-o-life data'll powr livbl urbn exstnc p1: http://ow.ly/tgiEc
p2: http://ow.ly/tgiGc
Tues #IBM qh
Not
sure why the president needed to give idiot Bill O'Reilly even as much as 10
minutes. Faux News blatherboy was unconscionably rude.
First
2 episodes of series 6 "Doc Martin" made US debut this past Saturday.
Awesome. Loved the cinematic horrors of their wedding night.
Putting
the Red Hot Chili Peppers with Bruno Mars made them both look dumb. Like the
ghost of Michael Jackson dancing with Iggy Pop.
I
always introduce a randomizing factor into my choice of things to write about.
Last thing I want to sound like is the last thing I've said
I've
been informed that one of my competitors' analytic tools predicted Denver would take it.
Can't say we didn't warn you.
Indeed
RT @iCheatDom: A8: Southwest
Airlines. #CXO
Retweeted
by jameskobielus
A8:
#CXO Consumer
shouldnt realize that U have "team" driving #CustExp. If
done right, should feel 2 cnsmr as if each agent working magic
^JC
A8: http://bufferapp.com , fast, personal,
transparent and frank. Little fluff in any experience #CXO
Retweeted
by jameskobielus
#CXO A8 : Belro n
(owner of Autoglass) - 80-92% NPS in key markets for a distress purchase is
pretty good!
Retweeted
by jameskobielus
A8
Gr8 news...the list gets longer. : ) What do they have in common? Total buy-in
and support from their #ceo.
#Disney #Zappos #Amazon #cxo
Retweeted
by jameskobielus
A8
@USAA has a great #CX team. Great
web/mobile interfaces, excellent call centers. They manage customers. Not
transactions. #CXO
Retweeted
by jameskobielus
@MarkOrlan Absolutely. A mapped
experience helps define core moments. The trick is to understand it so it's not
just accidental. #cxo
Retweeted
by jameskobielus
@MarkOrlan A7: #cxo Right. I can
barely figure out how to optimize my personal experience moment-to-moment. You
just keep groping
A7:
#CXO Aligning
your team around a target experience is simply a matter of calling attention to
what pays off at the present time
A7:
#CXO As team
works thru day-in/day-out process of engaging customers across dgtl & other
channels, you learn what feels right
A7:
#CXO You can't
really "determine" what your digital experience "should"
look like. Refining it is a creative, iterative process
A6:
#CXO If both
customer "love" metrics (satisfaction, etc.) & "money"
metrics (retention etc) improve, demonstrates broad success
RT
@stephaniethum: A6 Get a Chief
Customer Officer who understands how to tie it all together + link back to the
organization's goals. #CXO
Retweeted
by jameskobielus
A6
#CXO Using
service metrics, you can work out how investment or change in areas drives
revenue or delight (and at what cost)
Retweeted
by jameskobielus
A6:
#CXO Do A/B testing.
Pilot #CustExp
program in one biz unit. Do metrics show success in pilot? If so, apply to
other LOBs
RT
@bankwide: A5: Gain insight into
what customers want, what they talk about and preventing attrition. Use to ID
risk and opportunity. #cxo
Retweeted
by jameskobielus
RT
@SJAbbott: A5 Data can ID true
patterns or trends. Intense single incidents can sometimes get a little more
volume than they deserve #cxo
Retweeted
by jameskobielus
RT
@alexloach: A5: Use data to look at
singular moments when interacting with the customer and see whether loyalty is
forged or lost #cxo
Retweeted
by jameskobielus
A5:
#CXO Re previous
tweet, agents who hate their jobs tend to send sour vibes that push customers
away. Find data 2 nip that in bud
A5:
#CXO Analyze
churn data--both cust churn & agents/empl churn--to see there's an
engagement issue causing both to leave
A4:
#CXO Cultivate
better knowledge sharing thru social net where agents/empls ask each other for
assist with tricky #CustExp
issues
A4
: #CXO Create a
Wiki or repository of all efforts to change/improve #CX and their
outcomes. A testing and change knowledgebase.
Retweeted
by jameskobielus
A4:
#CXO You
encourage better knowledge share through regular training updates where
agent/empls can compare their experiences
A4:
#CXO If
agents/empls are in huge call centers scattered around world, give them
dedicated social net 4 free-for-all discussions
A4:
#CXO Better
knowledge share? Make agents/empls cross each other's physical paths
constantly. Get in each other's faces every day.
@stevemassi @SJAbbott @OptimiseOrDie A3: #CXO Rebellion is
not the same thing as irresponsibility. You fire for the latter. That's how.
@SJAbbott @OptimiseOrDie A3: #CXO I disagree.
Every agent/empl should be a rebel. When rebellion is encouraged, beautiful
things happen.
A3:
#CXO Encourage
customer testimonials of outstanding rule-breaking employees, & tie those
to agent/empl incentives.
A3:
#CXO Incentivize
agents/emps to spend more time on the occasional customer--as long as they can
explain why
A3:
#CXO Empower
agents/emps by cutting a lot of slack on customer-centric decisions. Trust
their judgment when stepping outside rules
@Natasha_D_G A2: #CXO Need people
who focus on the inner journey that's framing each customer's experience.
A2:
#CXO Most
companies miss including dedicated advocates for each customer segment in their
#CustExp
teams
A2:
#CXO Most
companies miss need to have team members with strong behavioral science
backgrounds (psychology, sociology, etc)
A1:
#cxo
Disconnection = dysfunction. #CustExp teams
must meet often to checkpoint key metric: "Are customers truly happy with
us?"
A1:
Silos and emphasis of metrics over design keep CX from impacting the overall
experience. #CXO
Retweeted
by jameskobielus
A1:
Training. There is a HUGE disconnect btw the advancement of #cx training and
changing consumer behaviour #cxo
Retweeted
by jameskobielus
A1.
Siloed information about your customers and disjointed messages coming from
different teams (product teams, marketers, etc.) #CXO
Retweeted
by jameskobielus
#CXO A1 : Asking to
'improve the experience' without investing in measurement around changes you're
making.
Retweeted
by jameskobielus
A1:
#cxo What causes
dysfunction in #CustExp
teams is when C-level disparages experience as competitive differentiator
A1:
#cxo What causes
dysfunction is when the #CustExp team
has no visceral empathy w/ customer pain or bliss. Mutual feel is key.
I'll
be learning from the #CXO
experts on this tweetchat.
8
mins 'til #CXO!
Creating World Class #CX
Teams w/ @alexloach & @johncockerill http://bit.ly/1k40GA2
#custserv #custexp
@TonyBaer Rely on me for gloom? Yes,
you can, Tony. You've seen my Facebook selfies? I like to a boyishly solemn
visage when it suits me.
Good,
good, good. Here in northern Virginia
we got just the rain portion of this weather event. I can handle the moist and
the gloom.
Children:
just hope that your parents give you just enough of the right kinds of
dysfunction to be an interesting person in your own right
Drafted
this week's #IBM
jk blog: "Customer Experience Data is Too Important to Foul from Shoddy
Governance"
Nice
thing about quick-hits is that they don't need to be polished essays. If you're
keeping score, you notice I rework them in other blogs
CountDown
2 #CXO: World
Class #CX Teams
w/ me @alexloach @JohnCockerill CU 12noon ET #custserv #voc #cctr http://ow.ly/tectF
#IBM
Hey
#kexp @loserboy. You absolutely HAVE TO PLAY
Aimee Mann "Wise Up." PS Hoffman is integral to that scene in
"Magnolia." Perfect elegy
Here's
the perfect Philip Seymour Hoffman elegy song. Aimee Mann "Wise Up"
from "Magnolia" (http://ow.ly/te4yR ). Him + Jason Robards
"Linear
Programming: Gateway 2 Analytics" (http://ow.ly/te2EM )
JK--Achieve best outcome in math model representd by linear relationships
In
other news from yesterday, it was Groundhog Day. And nobody actually gave a
crap.
"#BigData
Debates: Machines Vs. Humans" (http://ow.ly/te1z6 )
JK--HBR article says algorithms usually make best decisions. Hmmmm.
"How
New Science of Cities Is Emerging from Mobile Phone Data Analysis" (http://ow.ly/te0XY )
JK--Broad+intimate trace of urban behavior
"Machine
Learning Skills Pyramid V1.0" (http://ow.ly/te05z )
JK--Very useful infographic.
"Finding
a Place for Market Research in a #BigData
Tech-enabled World" (http://ow.ly/tdZBv ) JK--Calls for deeper
focus on psychology
"Text
Analysis: The next step for eDiscovery, Legacy Info...." (http://ow.ly/tdYBa )
JK--Good list of semantic info extraction levels
Peta-governance?
Btm-line ROI frm boosting the quality of experience data p1: http://ow.ly/tdUqi
p2: http://ow.ly/tdUsh
Mon #IBM q-h
"IBM
Named an Innovation Leader in #BigData in
Sub-Saharan Africa" (http://ow.ly/tdQRc ) JK--Deep investments
throughout continent
First
P S Hoffman dies, then the worst super bowl ever, then Dylan does a car
commercial?? Not a good day for America .
Retweeted
by jameskobielus
RT
@kexpplaylist #kexp Eres Tú by
Carla Morrison from Déjenme Llorar JK--2012. Mexico . Una canción dulce.
Watched
DVD of "Captain Phillips" during Super Bowl 2nd half. Wife got
seasick from shaky camera. Me? PTSD from witnessing Denver 's collapse
Congrats
to Seattle on
the Super Bowl blowout. Shocking how lame Peyton Manning was on QB for Denver . What happened to
him?
RT
@kexpplaylist #kexp Don't Owe
You a Thing by Gary Clark Jr. from The Bright Lights EP JK--2011. Truly
electrifying electrified blues-rock
RT
@kexpplaylist #kexp Somewhere by
Jimi Hendrix from People, Hell, & Angels JK--This just in: he's still dead
but still releasing new stuff
You
know that a major actor has died when the Washington Post publishes his
obit/appreciation in Section A, not Style. RIP PSH
I
was going to watch the Super Bowl the whole way through, but now there seems no
point. It's a blowout for Seattle .
Holy
crap! Did I really pump out 263 tweets since th last Aweekstweets? I think a
ton of those were tweetchat retweets, so those don't count
I
was thinking of changing the name of my #IBMDataMag
column to "Evangelytics." But that's too pretentious. Maybe "A
Little Dab o' Data."
RT
@KirkDBorne Price o 1 gig storag
by yr 1981 $300,000 1987 $50,000 1990 $10,000 1994 $1,000 1997 $100 2000 $10
2004 $1 2012 $0.10
More
RT
@METAMORF_US: #Analyticship
Superpower! DARPA taps IBM to help create self-destructing gizmos for the
battlefield http://engt.co/1eeK8wO
I
barely remember the so-called "Miracle on Ice" when it happened. A
rightwing moment.
Opened
the morning paper to see if any of the foundations of our society were
redefined overnight. None? Good. Going back to bed.
Hotel
room bathroom door that locks from the outside? Are those Sochi hotels refurbished gulags or what?
Some
commercial used the "Underdog" theme. I had to sing along. I remember
all the words.
For
my development as writer, most significant milestones were the
velocity-boosters: 10th grade English, Detroit News internship, Twitter.
Re-reading
the past week's quick-hits, as I usually do on Saturdays. Always surprised
there aren't more typos. I usually write in a mad dash
One
of this year's Olympians is an unimaginably old 55. Actually, some of us gain
muscular strength & stamina as we age. We work at it.
Today
is 50th anniv of 5-year old me in PJs watching Saturday morning TV cartoons the
day before, PJ-clad, also watching Beatles on Sullivan
Putin's
mistress lights the Olympic torch? I thought it would be Snowden illuminating
the marvelous civil liberties of his adopted homeland.
The
Olympic ring that failed to open in Sochi
was the red one. Kremlinologists take note. Symbolic repudiation of Soviet
days?
Just
great. Typo on earlier tweet omitted "f" from "shift." Hey,
shift happens.
"Experimental
Enterprise "
(http://ow.ly/toQ0y )
JK--Experiments must B quick+cheap, "mustn’t break important production
processes of biz"
"How
Online Merchants Can Reconnect w/Shoppers Who Browse+Leave" (http://ow.ly/toOXW )
JK--Distnguishes "browse-abandon" v "cart-abandon"
RT
@kexpplaylist #kexp Hanging On
by Active Child from You Are All I See JK--2011. Got that mythic atmospheric
thing goin on sumthin serious
"Measure
of man" (http://ow.ly/toNwD ) JK--Review of book
about "social physics," aka social influence, incentives, pressures,
& dynamics
"Using
predictive analytics 2 manage mortgage arrears" (http://ow.ly/toNas )
JK--And for managing to get rear-ends to pay theirs up front
"Does
Intuition Matter in #BigData
World?" (http://ow.ly/toMTk ) JK--Of course. If you
fail to send in tuition, you won't get that degree
"The
Beauty of π (Pi)" (http://ow.ly/toMi4 ) JK--Misconception
about Archimedes. "Eureka !"
was what his wife screamed to get him to bathe
Actually,
I think "Hubris" & "Machismo" are excellent names 4 Hollywood action-adventure heroes. I got Vin Diesel &
Jason Statham in mind
Watching
#BigDataBytes.
@RetailProphet says people
don't "just shop for consumption...it's an experience rooted in being
social."
"Data
Science: From Hubris/Machismo 2 Human-Centered Design" (http://ow.ly/toIZQ )
JK--Boost data scientist productivity on transforms
US
DoD Defense Advanced Research Projects Agency (DARPA) Open Catalog (http://ow.ly/toH08 )
"A/B
Testing & Benefits of Experimentation Culture" (http://ow.ly/toGfr )
JK--Cool discussion o how Shutterstock does it in e-marketplace
15
min to #BigDataBytes:
The Resurrection of Local #Retailers.
Watch http://ibm.co/BDBytes tweet #BigDataBytes
Correction:
next Friday's quick-hit is deliriously pedantic. And funny because of it. In my
inimitably pointy-headed fashion.
Hmmm....next
Friday's quick-hit is either exceptionally stilted or exceptionally funny....or
both. Glad it's in the can. Whew!
Cool.
#IBM is playing
Bobby Darin "Beyond the Sea" as music on hold prior to internal
all-hands call. Nice bit o' that faux-Sinatra cool!
RT
@kexpplaylist #kexp Jigsaw
Feeling by Siouxsie + Banshees from Th Scream JK--1978. "Th impulse is
quite meaninglss, a cerebral non-event"
This
wk #IBM q-hs: http://ow.ly/tnS5N
http://ow.ly/tnS70
http://ow.ly/tnS7S
http://ow.ly/tnS9O
http://ow.ly/tnSaR
Machine
learning? Maximum impact from bigger data & deeper learning p1: http://ow.ly/tnRAv
p2: http://ow.ly/tnRCL
Friday #IBM q-h
RT
@kexpplaylist #kexp She Used to
Love Me a Lot by Johnny Cash from Out Among
the Stars JK--Cash hurt like a man for lady's lost love.
Watching
Think Fridays video on #IBM
commitment/investment in Africa . Which is
considerable.
RT
@kexpplaylist #kexp Je t'aime…
moi non plus by Serge Gainsbourg from Comic Strip JK--1966. Call a medic! Woman
with respiratory issues!
@GrandpaRobot It's interesting to
me. #Watson
isn't a sentient being.
@GrandpaRobot People.
#IBMDataMag
2014 editorial focus topics (http://ow.ly/tmbKF ). Thought leadership
pieces sought. Submit proposal (http://ow.ly/tmc1n )
Whenever
I do a tweetchat, my primary objective is to make each tweet a stand-alone
comprehensible statement whose context is clear.
A5:
local has to give me the comfort that price is close enough to justify instant
gratification #p4spchat
Retweeted
by jameskobielus
RT
@DdJ_at_IBM: A5: Retail supply
chain has to work as a war machine: optimization solutions are a must http://ibm.biz/BdRfkx
#P4SPChat
Retweeted
by jameskobielus
A5:
#p4spchat
Tech (geo, social, big data, next best action) can help retailers target
experience to each community.segment.
A5:
#p4spchat
Showrooming can be engagement/retention magnet. Immediate local fun &
games, salespeople, svc/support. Keep returning
RT
@IBMWatson A4: Closer connection
between #mobile
tech & the #InternetOfThings:
http://ibm.co/1aSgYab
#p4spchat
Retweeted
by jameskobielus
RT
@DdJ_at_IBM A4: make your smartphone a remote control to interact with store in
a personalized way #P4SPChat
Retweeted
by jameskobielus
New
#IBM jk blog:
"Customer experience data is too important to foul with shoddy
governance" (http://ow.ly/tlS1e )
Q4:Encourage
store/mall buying, by offering AR as a way of attracting customers and then
using it to keep an ongoing dialogue. #p4spchat
Retweeted
by jameskobielus
A4
Self-service inventory - if an item's not in store where can I walk/travel to
in order to get it? #p4spchat
Retweeted
by jameskobielus
A4:Start
with strategy&UX design skills. Add analytics&cog computing to make
wise decisions. Enhance with all int/a ch:s & mktng #p4spchat
Retweeted
by jameskobielus
@jckgld Sure, the new technology
innovator must also be a sociologist, a psychologist and an anthropologist #P4SPChat
A4:
Biometric technology provides objects with senses to become aware of what is
surrounding them #P4SPChat
Retweeted
by jameskobielus
A4:
Enable store associates with mobile to arm them with the right info to engage
in real-time dialogue with customers #P4SPChat
Retweeted
by jameskobielus
A4:
Magic mirrors, smarter mannequins, biometric sensors, realistic avatars: just
few of innovative projects IBM is working on #P4SPChat
Retweeted
by jameskobielus
A4:
#p4spchat
Self-service technologies drive the modern in-store experience: mobile, aisles,
showrooming, & checkout.
A4:
#p4spchat
Data/analytic-empowered in-store staff fundamental to #cxo. Should have
POS mobiles to guide customers & process transactions
A4:
#p4spchat
Enhancing In-store shopping experience thrives on WiFi, smart displays, mobile
devices, personalizn, & location intelligence
@Social_Ben @jameskobielus The difference
maker against Amazon is a "fun", immersive in-store experience #P4SPChat
Retweeted
by jameskobielus
A3:
This is how Watson can help http://qub.me/EN6VuJ #p4spchat
Retweeted
by jameskobielus
Personalized
experience. RT @IBMWatson A3 Check
out #IBMResearch's
Presence Zones: http://ibm.co/JVgcyT #p4spchat
Retweeted
by jameskobielus
RT
@Scott_Duby consumers don't think
or care about channels. need to seamlessly connect the physical and digital. #P4SPChat
Retweeted
by jameskobielus
A3:brands
need to look their services from consumer's point of view and make them
desirable & award best advocates #p4spchat
Retweeted
by jameskobielus
A3:
Brands' best testimonials are loyal customers: promote communities, support
most active consumers, reward them #P4SPChat
Retweeted
by jameskobielus
@DdJ_at_IBM
@Social_Ben #p4spchat A3:
Yes. Fun is engagement/retention magnetism. Brands that provide it have
"sticky" B2C value prop.
A3:
#p4spchat
Brands can best engage with conn consumer by cross-chan listening (call ctr,
social, brick&mortar, etc) re sentiment/intention
A3:
#p4spchat
Brands can best engage with connected consumer by focusing on #cxo.
Fun/simple/fast/efficient experience is fundamental.
A3:
#p4spchat
Brands can best engage with connected consumer by continuously delivering
well-targeted offers & promotions.
A3:
#p4spchat
Brands can best engage with connected consumer by personalizing each
interaction from 360-degree customer view #bigdata
A3:
#p4spchat
Brands can best engage with connected consumer by providing seamless handoff
among digital and traditional channels.
A3:
#p4spchat
Brands can best engage with connected consumer by enabling rich access in
preferred engagemt channels: social, mobile, etc
@MCooke2013 via @gigaom: "Could IBM's Watson be your
next personal shopping assistant?" http://gigaom.com/2012/01/16/could-watson-be-your-next-personal-shopping-assistant/ …
#p4spchat
Retweeted
by jameskobielus
RT
A2: RT @mt_marko consumer can
utilize services which knows his/hers intentions&provide trgtd info to help
make shoping decision #p4spchat
A2:
#p4spchat
AR shopping is essentially dynamic personalized virtual tagging of all in-store
merchandise & envir with helpful info/context
RT
@DdJ_at_IBM Shopping is an emotional experience, so we have to exploit all
senses by augmenting them - hi-tech in store #P4SPChat
Retweeted
by jameskobielus
A2:
#p4spchat
Augmntd reality shopping fuses the info-rich online experience with the
brick&mortar experience. The best of both.
RT
@SmarterPlanet A2: Check out
the augmented reality app from #IBMResearch
that makes shopping personal. http://ibm.co/1esBzoq #p4spchat
Retweeted
by jameskobielus
RT
@Scott_Duby A 2: It's the ability
to provide real-time dynamic personalization #P4SPChat
Retweeted
by jameskobielus
A2:either
shop's staff or cunsumer's perception about reality is enhanced in order to
provide better shopping experience #p4spchat
Retweeted
by jameskobielus
A2:
a smarter store adpt to the individual consumer, provides him/her a personalized
interaction and experience #P4SPChat
Retweeted
by jameskobielus
A2:
Using cognitive systems (like #ibmwatson)
to make local buying smarter than online http://ibm.co/J6rhwi #p4spchat
Retweeted
by jameskobielus
A2:
Imagine virtual shelves to augment physical exposure #P4SPChat
Retweeted
by jameskobielus
A2:
Smart watches, glasses, & mirrors will be the "glass" &
gateway for augmented shopping #P4SPChat
Retweeted
by jameskobielus
A2:
#p4spchat
AR shopping uses graphic 3-D overlays of relevant info on mobile displays to
inform guide & contextualize in-store experience
RT
@BerwickPost It's about getting
advice/information and guidance from a source(s) they can trust, exactly when
they want it. #p4spchat
Retweeted
by jameskobielus
A1:
#p4spchat
Connected consumer is likely influence, & be influenced by, other connected
consumers more than by non-connected consumers.
A1:
Friends’ social posts are more influential in determining purchasing choices
than direct retailer communications SoLoMo #P4SPChat
Retweeted
by jameskobielus
RT
@BerwickPost: A1:For the first
time people can get instant feedback about what they are thinking of buying. #p4spchat
Retweeted
by jameskobielus
A1:
#p4spchat
Connected consumer belongs to many sellers' "loyalty" programs but is
absolutely loyal to few if any. Always have options
A1:
#p4spchat
Connected consumer has 24x7 access to deep comparative info on rival sellers.
They comparison-shop & "showroom" habitually
A1:
#p4spchat
Connected consumer is engaged continuously through social, mobile, & portal
channs. Have ample data & frictionless e-commerce
Hi,
welcome to #P4SPchat,
we are talking about connected consumers. Feel free to introduce yourselves
New
#IBM jk #PureSystems
blog: "IBM Patterns and Platforms for Business Intelligence: Choosing
What’s Best for You" (http://ow.ly/tlIfE )
Reminder
#TweetChat
in 1 hour - Augmented Reality to Engage the Connected Consumer #P4SPChat - http://wp.me/p2kcos-4yi
Retweeted
by jameskobielus
Tune
in & chat today 11am (ET). #P4SPChat
Augmented Reality 2 Engage Connected Consumer (http://ow.ly/tllY1 ). Me
@DdJ_at_IBM @Scott_Duby
"Precision
medicine 2014" (http://ow.ly/tlkeC ) JK--Good detail-rich
slideshow on multi-omics hi-dimensionl #bigdata
healthcare analytics
"Networked
car no longer just an idea; will B mand8d in future vehicles" (http://ow.ly/tljRp )
JK--Like other safety innovations of past
"DARPA
Opens Software, Data To Public" (http://ow.ly/tljdL ) JK--US
DoD Open Catalog: org+share prog results incl pubs+experimntl details
"Foundational
Ontologies 4 Smarter Industries #IBM Redbooks"
(http://ow.ly/tliCI )
JK--Reference semantic modls 4 captur obs & meas data
Oh
no another "10 things every CIO should know about" article. 10
screens every browser should clickthru 2 B exposed 2 our sponsor's message
Confusing
WSJ data visualization referenced in my previous tweet: pic.twitter.com/dsArQdjZmC
Saw
bad data visualization in WSJ this a.m., comparing HBO & Netflix
revs/profits over past 2 years. Had to stare+focus to grasp main points
"Dangers
of Bling Data Visualizations" (http://ow.ly/tlcKf )
JK--Don't drown narrative in cluttered distracting confusing pretty pictures
"#IBM Brings #Watson to Africa " (http://ow.ly/tlc7T )
JK--Investing $100M. 10 years. "Project Lucy." R&D, prtnrshps,
CoE 4 Data-Drivn Dev
Join
#CXO Mon 12 ET!
Can Brands Learn from #Sports?
w/ myself @gusmcnab & @benalamar http://ibm.co/1jfm3yj
#custserv #custexp
#Hadoop
uber-alles? Climbing slope o enlightnmt, arriving @ plat o prod p1: http://ow.ly/tl7Pt
p2: http://ow.ly/tl7R3
Thurs #IBM qh
How
many people are there on Earth whose name is, legitimately, "Seymour Butts"?
I mean, seriously, it can't be zero.
RIP
Arthur Rankin Jr. Major Xmas mythologizer as coproducer of ever-rerun 1964
stop-motion anim8d TV special "Rudolph The Rednosed Reindeer"
Luv
ya Jay. You're a funny guy. But 2 decades+ is enough. Carson overstayed. Tonight Show hosts should
stay a max decade. JimmyF: go for it!
Listen
To Jimi Hendrix’s Fantastic Final Interview (http://ow.ly/tkuwD )
This
"#bigdata
myths" trope is tiresome nonsense. No one dwells on "myths" of #cloud #social #mobile #IoT and every
other hi-tech paradigms
RT
@kexpplaylist #kexp These Boots
Are Made for Walkin' by Nancy Sinatra JK--1966. Song's erotic power derives
from Nancy
vamping mock macho
RT
@kexpplaylist #kexp Deathsweater
by Beans from End It All JK--2011. That repeating "so damn sexy" line-end
cuts thru & grabs yr attention
Hey
#kexp DJ
Cheryl: Bee Gees were born in UK ,
emigrated with parents to Australia
(then USA ).
So, everything you mentioned is correct.
"#BigData &
Customer Experience:Top 100 Influencers" (http://ow.ly/tjJD7 )
JK--Would B kinda cool 2 see subset who post original thinking
Q8
and its not just about capabilities, its also about deployment and service
levels- how are you doing on those #bigdatamgmt
Retweeted
by jameskobielus
A8:
#bigdatamgmt
Ask yourself whether your #EDW
is capable of unstructured, low-latency, & petabytes. If not, consider
hybrid infra.
A8:
#bigdatamgmt
Evaluate whether in fact you ALREADY are hybrid. Are some dev sandboxes already
#Hadoop? Are
some marts already #in-memory?
A8:
#bigdatamgmt
Ask if current #bigdata
platform is optimized 4 every use case, function, & deployment role. It
probably isn't. Go hybrid!
A7:
#bigdatamgmt
Hybrid is driving #bigdata
industry convergence around common #SQL, common
semantic abstractions, etc.
A7:
#bigdatamgmt
Hybrid is the present of #bigdata as
well as the future. Many established #IBM customers have
already implemented it.
A7
more than future, it's the present. All kinds of tools we employ are
cloud-based and still we love a good-ol' spreadsheet #bigdatamgmt
Retweeted
by jameskobielus
A7:
#bigdatamgmt
Hybrid #bigdata
accelerates and enables trend toward cloud-oriented and federated
architectures.
A7:
#bigdatamgmt
My view of "hybrid architectures are the future of #bigdata"
is stated here: http://bit.ly/1buPyqY . Yes!
A6:
#bigdatamgmt
Some may adopt #Hadoop
in one public cloud, but demand interop w/ Hdp, #NoSQL, #RDBMS, or #in-mem in other
public clouds
A6
- 39% of Big Data projects in EMA research utilized Cloud solutions. #bigdatamgmt
Retweeted
by jameskobielus
A6
- cloud gives us more options to deploy solutions, allows us to simplify, it's
a must #bigdatamgmt
Retweeted
by jameskobielus
A6-
Cloud can be a starting point when investigating a new capability or a model to
reduce cost #bigdatamgmt
Retweeted
by jameskobielus
A6:
#bigdatamgmt
Some #bigdata
deploys are across hybrid clouds--ie. some functions on public clouds, vs some
on private clouds.
A6:
#bigdatamgmt
Cloud is deploy approach.. Some hybrids may deploy diff/complementary DBs on
cloud vs. appliance vs. sw/commodity HW nodes
A5
- From a pool of 600 #Bigdata
projects 42% used Analytic DB’s 18% used Hadoop. 21% used NoSQL solutions #bigdatamgmt
Retweeted
by jameskobielus
A5:
#bigdatamgmt
If combine at-rest & in-motion analytics w/ unstructured & #DW, common hybrid
is RDBMS + Hadoop + #streaming
+ in-mem
A5
EMA research follows 8 platforms in its Hybrid Data Ecosystem research. 40% of
users are working with 3-8 for big data #bigdatamgmt
Retweeted
by jameskobielus
A5:
#bigdatamgmt
Most common hybrid #bigdata
deploys have RDBMS as #EDW,
#Hadoop as
unstruct-dat staging, #in-memory
as query/mart access
RT
@GopiBulusu A4: The general
unavailability of languages and tools to express arch and behavior of complex
sys #bigdatamgmt
till 2013
Retweeted
by jameskobielus
#bigdatamgmt
- @BrightlightBI - A4- building
the hybrid right means we won't end up with a Hydra - multi-headed beast trying
to kill us
Retweeted
by jameskobielus
#bigDataMgmt
A4: Huge inntegration challenges n very few torch bearers,still a steep curve n
time to mature, also budgetary constraints
Retweeted
by jameskobielus
A4:
#bigdatamgmt
Another challenge is choose best platform per deploy role. When all do in-db
analytics, where best 2 execute MapRdce etc?
A4:
#bigdatamgmt
Complexity is challenge when go beyond homogeneous #bigdata.
Hybrid simplicity needs unified virtualizn, metadata, tools
@IBMbigdata @SQLJon A3: #bigdatamgmt
Hybrid won't necessarily increase time to insight. You have to optimize hybrid
for speed to get that
@Natasha_D_G @timoelliott A3: Hybrid puts #EDW as hub of data
governance, quality, MDM..but not necessarily of other functions
A3:
#bigdatamgmt
Adv of hybrid is platform optimization 2 specific roles, while maintain
seamless interop via common tools, metadata, etc
A3:
#bigdatamgmt
Another big advantage o hybrid #bigdata is
performance: speed queries w/ #in-memory, speed
unstruct ETL with #Hadoop,
etc
True
valentines! ;-) RT @TheSocialPitt:
A3: Marrying data from existing data warehouses w/ #Hadoop &
streaming data is a biggie #bigdatamgmt
Retweeted
by jameskobielus
A3
- Flexibility and Speed!! Having the right data on the right platform enables
success and reduces complexity. #bigdatamgmt
+1
RT @billcole_ibm A3 Choosing the
right product/tech for the problem rather than fitting the solution into the
basket we have #bigdatamgmt
Retweeted
by jameskobielus
A3
New technologies allow us to deliver faster, with less resource and more
advanced capabilities #bigdatamgmt
Retweeted
by jameskobielus
A3:
#bigdatamgmt
Biggest advantage of hybrid #bigdata is
ability to modernize #DW
in place, protecting investment while supplementing.
A2:
#bigdatamgmt
Hybridization is driving #DW
evolution, bringing innovative techs (e.g. MapReduce, in-mem) into core DW.
A2:
#bigdatamgmt
Another trend driving hybrid #bigdata is
maturation of innov approaches--#Hadoop, in-mem,
#NoSQL---as
they prove value
A2:
#bigdatamgmt
Another trend driving hybrid #bigdata is #DW modernization
thru supplementary DBs, precluding need 4 forklift upgrades
A2:
#bigdatamgmt
What's driving adoption of hybrid #bigdata archs
is need 4 scale, perf, & function benefits from fit2purpose platforms
A1:
#bigdatamgmt
For #datawarehousing,
hybrid arch might supplement #RDBMS (hub) with
#Hadoop for
staging & #in-memory
for fast query.
A1:
#bigdatamgmt
The opposite of hybrid architectures are homogeneous #bigdata
environments built on just one type of data platform.
A1:
#bigdatamgmt
Hybrid architectures leverage #EDW #Hadoop #in-memory #NoSQL and/or #streaming
platforms each for specific functions
A1:
#bigdatamgmt
Hybrid #bigdata
architecture uses two or more distinct fit-to-purpose data platforms for
complementary roles.
@IBMbigdata #bigdatamgmt
I'm my usual stoked self today for this tweetchat. By "stoked," I
mean I need to lay off the caffeine.
Check
out this blogpost (http://bit.ly/1buPyqY ) before today's #bigdatamgmt
tweetchat. "The Next Big “H” in Big Data: Hybrid Architectures"
45
mins to #bigdatamgmt
chat w/ me @shawnrog @enzeevoice @nancykoppdw on Hybrid Data
Architectures. Join! http://ow.ly/tjip5
New
#IBM jk #ITKE column:
"Shining light on black swans through #bigdata analytics"
(http://ow.ly/tj3gA )
"Small
data? Predicting rare events from limited data" (http://ow.ly/tiUY0 )
Wednesday #IBM
quick-hit
"#Hadoop as Nxt
App Dev Plat" (http://ow.ly/tiTaj ) JK--Is "'data lake'
dream" a "Big Rock Candy Mtn." LOL! Who say dat (Edd or
Loraine)?
"Dangers
of Faith In Data" (http://ow.ly/tiS4H ) JK--Gr8 advice:
"Ban the phrase 'The data says.'” YOU tell the tale. Data itself is mute
RT
@kexpplaylist #kexp In the Wake
of You by Dum Dum Girls from Too True JK--2014. Very cool. Feels like Chrissie
Hynde driving The Go-Gos.
CVS
2 B commended 4 removing carcinogenic nicotine sticks from their stores.
Pharmacy's purpose is 2 contribute 2 wellness, not its opposite
Drafted
next #IBM #PureSystem
blog: "IBM Patterns and Platforms for Business Intelligence: Choosing
What's Best for You"
"Socializing
Predictive Analytics within Your Organization" (http://ow.ly/thbRd )
JK--Aka "sharing, explaining, and gaining adoption."
Spam
encourages men to "enlarge things women like." Good advice. If we
focus on enlarging our net worth, they're usually cool with that.
Drafted
latest ITKnowledgeExchange column: "Shining Light on Black Swans through #BigData
Analytics"
"Managing
#BigData:
Audience Measuremt & Ad Targeting" (http://ow.ly/tgtKA )
JK--Video metrics, audnc seg profiling, & intrst-based msrmt
The
danger of reading everything is the gnawing feeling that you've read it all.
"Analytics
for th Rest of Us" (http://ow.ly/tgsyk ) JK--Gr8 @merv quote: "The trouble with black
boxes is that they conceal black swans."
RT
@kexpplaylist #kexp Arctic Shark
by Quilt from Held in Splendor JK--2014. Wistful woman vocals with a slightly
Indian raga twinge
"More
#BigData Is
Better, But Good Luck Understanding It All" (http://ow.ly/tgrEc )
JK--Junk data gains value in the aggregate.
"Scientific
visualizatns in early math biology/morphology" (http://ow.ly/tgqBC )
JK--Points 2 work of DThompson (http://ow.ly/tgqBD )
"#IBM & Actifio
Add Powerful New Data Virtzn Solutions to IBM Cld Portfolio" (http://ow.ly/tgoFs )
JK--IBM SmartCloud Data Virtualization
When
and When Not to Have Faith in #StatisticalModels
– Part 2 http://ibmdatamag.com/?p=12414
by James Kobielus
Like
truth and beauty, #authority
and #efficiency
contribute to accurate #statisticalmodels
http://ibmdatamag.com/?p=12414
by James Kobielus
Why
mathematical elegance of efficient #statisticalmodels
ace truth, beauty, and authority metrics http://ibmdatamag.com/?p=12414
by James Kobielus
How
#datascientists,
#rockshtars
of the #bigdata
era, carry a rising level of perceived authority http://ibmdatamag.com/?p=12414
by James Kobielus
RT
@kexpplaylist #kexp Southern
Girls by Cheap Trick from In Color JK--1977. Never recall long hair dudes'
names. Just RNielsen & BunECarlos
Smarter
planet? Contin crwdsrc qual-o-life data'll powr livbl urbn exstnc p1: http://ow.ly/tgiEc
p2: http://ow.ly/tgiGc
Tues #IBM qh
Not
sure why the president needed to give idiot Bill O'Reilly even as much as 10
minutes. Faux News blatherboy was unconscionably rude.
First
2 episodes of series 6 "Doc Martin" made US debut this past Saturday.
Awesome. Loved the cinematic horrors of their wedding night.
Putting
the Red Hot Chili Peppers with Bruno Mars made them both look dumb. Like the
ghost of Michael Jackson dancing with Iggy Pop.
I
always introduce a randomizing factor into my choice of things to write about.
Last thing I want to sound like is the last thing I've said
I've
been informed that one of my competitors' analytic tools predicted Denver would take it.
Can't say we didn't warn you.
Indeed
RT @iCheatDom: A8: Southwest
Airlines. #CXO
Retweeted
by jameskobielus
A8:
#CXO Consumer
shouldnt realize that U have "team" driving #CustExp. If
done right, should feel 2 cnsmr as if each agent working magic
^JC
A8: http://bufferapp.com , fast, personal,
transparent and frank. Little fluff in any experience #CXO
Retweeted
by jameskobielus
#CXO A8 : Belro n
(owner of Autoglass) - 80-92% NPS in key markets for a distress purchase is
pretty good!
Retweeted
by jameskobielus
A8
Gr8 news...the list gets longer. : ) What do they have in common? Total buy-in
and support from their #ceo.
#Disney #Zappos #Amazon #cxo
Retweeted
by jameskobielus
A8
@USAA has a great #CX team. Great
web/mobile interfaces, excellent call centers. They manage customers. Not
transactions. #CXO
Retweeted
by jameskobielus
@MarkOrlan Absolutely. A mapped
experience helps define core moments. The trick is to understand it so it's not
just accidental. #cxo
Retweeted
by jameskobielus
@MarkOrlan A7: #cxo Right. I can
barely figure out how to optimize my personal experience moment-to-moment. You
just keep groping
A7:
#CXO Aligning
your team around a target experience is simply a matter of calling attention to
what pays off at the present time
A7:
#CXO As team
works thru day-in/day-out process of engaging customers across dgtl & other
channels, you learn what feels right
A7:
#CXO You can't
really "determine" what your digital experience "should"
look like. Refining it is a creative, iterative process
A6:
#CXO If both
customer "love" metrics (satisfaction, etc.) & "money"
metrics (retention etc) improve, demonstrates broad success
RT
@stephaniethum: A6 Get a Chief
Customer Officer who understands how to tie it all together + link back to the
organization's goals. #CXO
Retweeted
by jameskobielus
A6
#CXO Using
service metrics, you can work out how investment or change in areas drives
revenue or delight (and at what cost)
Retweeted
by jameskobielus
A6:
#CXO Do A/B testing.
Pilot #CustExp
program in one biz unit. Do metrics show success in pilot? If so, apply to
other LOBs
RT
@bankwide: A5: Gain insight into
what customers want, what they talk about and preventing attrition. Use to ID
risk and opportunity. #cxo
Retweeted
by jameskobielus
RT
@SJAbbott: A5 Data can ID true
patterns or trends. Intense single incidents can sometimes get a little more
volume than they deserve #cxo
Retweeted
by jameskobielus
RT
@alexloach: A5: Use data to look at
singular moments when interacting with the customer and see whether loyalty is
forged or lost #cxo
Retweeted
by jameskobielus
A5:
#CXO Re previous
tweet, agents who hate their jobs tend to send sour vibes that push customers
away. Find data 2 nip that in bud
A5:
#CXO Analyze
churn data--both cust churn & agents/empl churn--to see there's an
engagement issue causing both to leave
A4:
#CXO Cultivate
better knowledge sharing thru social net where agents/empls ask each other for
assist with tricky #CustExp
issues
A4
: #CXO Create a
Wiki or repository of all efforts to change/improve #CX and their
outcomes. A testing and change knowledgebase.
Retweeted
by jameskobielus
A4:
#CXO You
encourage better knowledge share through regular training updates where
agent/empls can compare their experiences
A4:
#CXO If
agents/empls are in huge call centers scattered around world, give them
dedicated social net 4 free-for-all discussions
A4:
#CXO Better
knowledge share? Make agents/empls cross each other's physical paths
constantly. Get in each other's faces every day.
@stevemassi @SJAbbott @OptimiseOrDie A3: #CXO Rebellion is
not the same thing as irresponsibility. You fire for the latter. That's how.
@SJAbbott @OptimiseOrDie A3: #CXO I disagree.
Every agent/empl should be a rebel. When rebellion is encouraged, beautiful
things happen.
A3:
#CXO Encourage
customer testimonials of outstanding rule-breaking employees, & tie those
to agent/empl incentives.
A3:
#CXO Incentivize
agents/emps to spend more time on the occasional customer--as long as they can
explain why
A3:
#CXO Empower
agents/emps by cutting a lot of slack on customer-centric decisions. Trust
their judgment when stepping outside rules
@Natasha_D_G A2: #CXO Need people
who focus on the inner journey that's framing each customer's experience.
A2:
#CXO Most
companies miss including dedicated advocates for each customer segment in their
#CustExp
teams
A2:
#CXO Most
companies miss need to have team members with strong behavioral science
backgrounds (psychology, sociology, etc)
A1:
#cxo
Disconnection = dysfunction. #CustExp teams
must meet often to checkpoint key metric: "Are customers truly happy with
us?"
A1:
Silos and emphasis of metrics over design keep CX from impacting the overall
experience. #CXO
Retweeted
by jameskobielus
A1:
Training. There is a HUGE disconnect btw the advancement of #cx training and
changing consumer behaviour #cxo
Retweeted
by jameskobielus
A1.
Siloed information about your customers and disjointed messages coming from
different teams (product teams, marketers, etc.) #CXO
Retweeted
by jameskobielus
#CXO A1 : Asking to
'improve the experience' without investing in measurement around changes you're
making.
Retweeted
by jameskobielus
A1:
#cxo What causes
dysfunction in #CustExp
teams is when C-level disparages experience as competitive differentiator
A1:
#cxo What causes
dysfunction is when the #CustExp team
has no visceral empathy w/ customer pain or bliss. Mutual feel is key.
I'll
be learning from the #CXO
experts on this tweetchat.
8
mins 'til #CXO!
Creating World Class #CX
Teams w/ @alexloach & @johncockerill http://bit.ly/1k40GA2
#custserv #custexp
@TonyBaer Rely on me for gloom? Yes,
you can, Tony. You've seen my Facebook selfies? I like to a boyishly solemn
visage when it suits me.
Good,
good, good. Here in northern Virginia
we got just the rain portion of this weather event. I can handle the moist and
the gloom.
Children:
just hope that your parents give you just enough of the right kinds of
dysfunction to be an interesting person in your own right
Drafted
this week's #IBM
jk blog: "Customer Experience Data is Too Important to Foul from Shoddy
Governance"
Nice
thing about quick-hits is that they don't need to be polished essays. If you're
keeping score, you notice I rework them in other blogs
CountDown
2 #CXO: World
Class #CX Teams
w/ me @alexloach @JohnCockerill CU 12noon ET #custserv #voc #cctr http://ow.ly/tectF
#IBM
Hey
#kexp @loserboy. You absolutely HAVE TO PLAY
Aimee Mann "Wise Up." PS Hoffman is integral to that scene in
"Magnolia." Perfect elegy
Here's
the perfect Philip Seymour Hoffman elegy song. Aimee Mann "Wise Up"
from "Magnolia" (http://ow.ly/te4yR ). Him + Jason Robards
"Linear
Programming: Gateway 2 Analytics" (http://ow.ly/te2EM )
JK--Achieve best outcome in math model representd by linear relationships
In
other news from yesterday, it was Groundhog Day. And nobody actually gave a
crap.
"#BigData
Debates: Machines Vs. Humans" (http://ow.ly/te1z6 )
JK--HBR article says algorithms usually make best decisions. Hmmmm.
"How
New Science of Cities Is Emerging from Mobile Phone Data Analysis" (http://ow.ly/te0XY )
JK--Broad+intimate trace of urban behavior
"Machine
Learning Skills Pyramid V1.0" (http://ow.ly/te05z )
JK--Very useful infographic.
"Finding
a Place for Market Research in a #BigData
Tech-enabled World" (http://ow.ly/tdZBv ) JK--Calls for deeper
focus on psychology
"Text
Analysis: The next step for eDiscovery, Legacy Info...." (http://ow.ly/tdYBa )
JK--Good list of semantic info extraction levels
Peta-governance?
Btm-line ROI frm boosting the quality of experience data p1: http://ow.ly/tdUqi
p2: http://ow.ly/tdUsh
Mon #IBM q-h
"IBM
Named an Innovation Leader in #BigData in
Sub-Saharan Africa" (http://ow.ly/tdQRc ) JK--Deep investments
throughout continent
First
P S Hoffman dies, then the worst super bowl ever, then Dylan does a car
commercial?? Not a good day for America .
Retweeted
by jameskobielus
Holy
crap! Did I really pump out 263 tweets since th last Aweekstweets? I think a
ton of those were tweetchat retweets, so those don't count
I
was thinking of changing the name of my #IBMDataMag
column to "Evangelytics." But that's too pretentious. Maybe "A
Little Dab o' Data."
RT
@KirkDBorne Price o 1 gig storag
by yr 1981 $300,000 1987 $50,000 1990 $10,000 1994 $1,000 1997 $100 2000 $10
2004 $1 2012 $0.10
More
RT
@METAMORF_US: #Analyticship
Superpower! DARPA taps IBM to help create self-destructing gizmos for the
battlefield http://engt.co/1eeK8wO
I
barely remember the so-called "Miracle on Ice" when it happened. A
rightwing moment.
Opened
the morning paper to see if any of the foundations of our society were
redefined overnight. None? Good. Going back to bed.
Hotel
room bathroom door that locks from the outside? Are those Sochi hotels refurbished gulags or what?
Some
commercial used the "Underdog" theme. I had to sing along. I remember
all the words.
For
my development as writer, most significant milestones were the
velocity-boosters: 10th grade English, Detroit News internship, Twitter.
Re-reading
the past week's quick-hits, as I usually do on Saturdays. Always surprised
there aren't more typos. I usually write in a mad dash
One
of this year's Olympians is an unimaginably old 55. Actually, some of us gain
muscular strength & stamina as we age. We work at it.
Today
is 50th anniv of 5-year old me in PJs watching Saturday morning TV cartoons the
day before, PJ-clad, also watching Beatles on Sullivan
Putin's
mistress lights the Olympic torch? I thought it would be Snowden illuminating
the marvelous civil liberties of his adopted homeland.
The
Olympic ring that failed to open in Sochi
was the red one. Kremlinologists take note. Symbolic repudiation of Soviet
days?
Just
great. Typo on earlier tweet omitted "f" from "shift." Hey,
shift happens.
"Experimental
Enterprise "
(http://ow.ly/toQ0y )
JK--Experiments must B quick+cheap, "mustn’t break important production
processes of biz"
"How
Online Merchants Can Reconnect w/Shoppers Who Browse+Leave" (http://ow.ly/toOXW )
JK--Distnguishes "browse-abandon" v "cart-abandon"
RT
@kexpplaylist #kexp Hanging On
by Active Child from You Are All I See JK--2011. Got that mythic atmospheric
thing goin on sumthin serious
"Measure
of man" (http://ow.ly/toNwD ) JK--Review of book
about "social physics," aka social influence, incentives, pressures,
& dynamics
"Using
predictive analytics 2 manage mortgage arrears" (http://ow.ly/toNas )
JK--And for managing to get rear-ends to pay theirs up front
"Does
Intuition Matter in #BigData
World?" (http://ow.ly/toMTk ) JK--Of course. If you
fail to send in tuition, you won't get that degree
"The
Beauty of π (Pi)" (http://ow.ly/toMi4 ) JK--Misconception
about Archimedes. "Eureka !"
was what his wife screamed to get him to bathe
Actually,
I think "Hubris" & "Machismo" are excellent names 4 Hollywood action-adventure heroes. I got Vin Diesel &
Jason Statham in mind
Watching
#BigDataBytes.
@RetailProphet says people
don't "just shop for consumption...it's an experience rooted in being
social."
"Data
Science: From Hubris/Machismo 2 Human-Centered Design" (http://ow.ly/toIZQ )
JK--Boost data scientist productivity on transforms
US
DoD Defense Advanced Research Projects Agency (DARPA) Open Catalog (http://ow.ly/toH08 )
"A/B
Testing & Benefits of Experimentation Culture" (http://ow.ly/toGfr )
JK--Cool discussion o how Shutterstock does it in e-marketplace
15
min to #BigDataBytes:
The Resurrection of Local #Retailers.
Watch http://ibm.co/BDBytes tweet #BigDataBytes
Correction:
next Friday's quick-hit is deliriously pedantic. And funny because of it. In my
inimitably pointy-headed fashion.
Hmmm....next
Friday's quick-hit is either exceptionally stilted or exceptionally funny....or
both. Glad it's in the can. Whew!
Cool.
#IBM is playing
Bobby Darin "Beyond the Sea" as music on hold prior to internal
all-hands call. Nice bit o' that faux-Sinatra cool!
RT
@kexpplaylist #kexp Jigsaw
Feeling by Siouxsie + Banshees from Th Scream JK--1978. "Th impulse is
quite meaninglss, a cerebral non-event"
This
wk #IBM q-hs: http://ow.ly/tnS5N
http://ow.ly/tnS70
http://ow.ly/tnS7S
http://ow.ly/tnS9O
http://ow.ly/tnSaR
Machine
learning? Maximum impact from bigger data & deeper learning p1: http://ow.ly/tnRAv
p2: http://ow.ly/tnRCL
Friday #IBM q-h
RT
@kexpplaylist #kexp She Used to
Love Me a Lot by Johnny Cash from Out Among
the Stars JK--Cash hurt like a man for lady's lost love.
Watching
Think Fridays video on #IBM
commitment/investment in Africa . Which is
considerable.
RT
@kexpplaylist #kexp Je t'aime…
moi non plus by Serge Gainsbourg from Comic Strip JK--1966. Call a medic! Woman
with respiratory issues!
@GrandpaRobot It's interesting to
me. #Watson
isn't a sentient being.
@GrandpaRobot People.
#IBMDataMag
2014 editorial focus topics (http://ow.ly/tmbKF ). Thought leadership
pieces sought. Submit proposal (http://ow.ly/tmc1n )
Whenever
I do a tweetchat, my primary objective is to make each tweet a stand-alone
comprehensible statement whose context is clear.
A5:
local has to give me the comfort that price is close enough to justify instant
gratification #p4spchat
Retweeted
by jameskobielus
RT
@DdJ_at_IBM: A5: Retail supply
chain has to work as a war machine: optimization solutions are a must http://ibm.biz/BdRfkx
#P4SPChat
Retweeted
by jameskobielus
A5:
#p4spchat
Tech (geo, social, big data, next best action) can help retailers target
experience to each community.segment.
A5:
#p4spchat
Showrooming can be engagement/retention magnet. Immediate local fun &
games, salespeople, svc/support. Keep returning
RT
@IBMWatson A4: Closer connection
between #mobile
tech & the #InternetOfThings:
http://ibm.co/1aSgYab
#p4spchat
Retweeted
by jameskobielus
RT
@DdJ_at_IBM A4: make your smartphone a remote control to interact with store in
a personalized way #P4SPChat
Retweeted
by jameskobielus
New
#IBM jk blog:
"Customer experience data is too important to foul with shoddy
governance" (http://ow.ly/tlS1e )
Q4:Encourage
store/mall buying, by offering AR as a way of attracting customers and then
using it to keep an ongoing dialogue. #p4spchat
Retweeted
by jameskobielus
A4
Self-service inventory - if an item's not in store where can I walk/travel to
in order to get it? #p4spchat
Retweeted
by jameskobielus
A4:Start
with strategy&UX design skills. Add analytics&cog computing to make
wise decisions. Enhance with all int/a ch:s & mktng #p4spchat
Retweeted
by jameskobielus
@jckgld Sure, the new technology
innovator must also be a sociologist, a psychologist and an anthropologist #P4SPChat
A4:
Biometric technology provides objects with senses to become aware of what is
surrounding them #P4SPChat
Retweeted
by jameskobielus
A4:
Enable store associates with mobile to arm them with the right info to engage
in real-time dialogue with customers #P4SPChat
Retweeted
by jameskobielus
A4:
Magic mirrors, smarter mannequins, biometric sensors, realistic avatars: just
few of innovative projects IBM is working on #P4SPChat
Retweeted
by jameskobielus
A4:
#p4spchat
Self-service technologies drive the modern in-store experience: mobile, aisles,
showrooming, & checkout.
A4:
#p4spchat
Data/analytic-empowered in-store staff fundamental to #cxo. Should have
POS mobiles to guide customers & process transactions
A4:
#p4spchat
Enhancing In-store shopping experience thrives on WiFi, smart displays, mobile
devices, personalizn, & location intelligence
@Social_Ben @jameskobielus The difference
maker against Amazon is a "fun", immersive in-store experience #P4SPChat
Retweeted
by jameskobielus
A3:
This is how Watson can help http://qub.me/EN6VuJ #p4spchat
Retweeted
by jameskobielus
Personalized
experience. RT @IBMWatson A3 Check
out #IBMResearch's
Presence Zones: http://ibm.co/JVgcyT #p4spchat
Retweeted
by jameskobielus
RT
@Scott_Duby consumers don't think
or care about channels. need to seamlessly connect the physical and digital. #P4SPChat
Retweeted
by jameskobielus
A3:brands
need to look their services from consumer's point of view and make them
desirable & award best advocates #p4spchat
Retweeted
by jameskobielus
A3:
Brands' best testimonials are loyal customers: promote communities, support
most active consumers, reward them #P4SPChat
Retweeted
by jameskobielus
@DdJ_at_IBM
@Social_Ben #p4spchat A3:
Yes. Fun is engagement/retention magnetism. Brands that provide it have
"sticky" B2C value prop.
A3:
#p4spchat
Brands can best engage with conn consumer by cross-chan listening (call ctr,
social, brick&mortar, etc) re sentiment/intention
A3:
#p4spchat
Brands can best engage with connected consumer by focusing on #cxo.
Fun/simple/fast/efficient experience is fundamental.
A3:
#p4spchat
Brands can best engage with connected consumer by continuously delivering
well-targeted offers & promotions.
A3:
#p4spchat
Brands can best engage with connected consumer by personalizing each
interaction from 360-degree customer view #bigdata
A3:
#p4spchat
Brands can best engage with connected consumer by providing seamless handoff
among digital and traditional channels.
A3:
#p4spchat
Brands can best engage with connected consumer by enabling rich access in
preferred engagemt channels: social, mobile, etc
@MCooke2013 via @gigaom: "Could IBM's Watson be your
next personal shopping assistant?" http://gigaom.com/2012/01/16/could-watson-be-your-next-personal-shopping-assistant/ …
#p4spchat
Retweeted
by jameskobielus
RT
A2: RT @mt_marko consumer can
utilize services which knows his/hers intentions&provide trgtd info to help
make shoping decision #p4spchat
A2:
#p4spchat
AR shopping is essentially dynamic personalized virtual tagging of all in-store
merchandise & envir with helpful info/context
RT
@DdJ_at_IBM Shopping is an emotional experience, so we have to exploit all
senses by augmenting them - hi-tech in store #P4SPChat
Retweeted
by jameskobielus
A2:
#p4spchat
Augmntd reality shopping fuses the info-rich online experience with the
brick&mortar experience. The best of both.
RT
@SmarterPlanet A2: Check out
the augmented reality app from #IBMResearch
that makes shopping personal. http://ibm.co/1esBzoq #p4spchat
Retweeted
by jameskobielus
RT
@Scott_Duby A 2: It's the ability
to provide real-time dynamic personalization #P4SPChat
Retweeted
by jameskobielus
A2:either
shop's staff or cunsumer's perception about reality is enhanced in order to
provide better shopping experience #p4spchat
Retweeted
by jameskobielus
A2:
a smarter store adpt to the individual consumer, provides him/her a personalized
interaction and experience #P4SPChat
Retweeted
by jameskobielus
A2:
Using cognitive systems (like #ibmwatson)
to make local buying smarter than online http://ibm.co/J6rhwi #p4spchat
Retweeted
by jameskobielus
A2:
Imagine virtual shelves to augment physical exposure #P4SPChat
Retweeted
by jameskobielus
A2:
Smart watches, glasses, & mirrors will be the "glass" &
gateway for augmented shopping #P4SPChat
Retweeted
by jameskobielus
A2:
#p4spchat
AR shopping uses graphic 3-D overlays of relevant info on mobile displays to
inform guide & contextualize in-store experience
RT
@BerwickPost It's about getting
advice/information and guidance from a source(s) they can trust, exactly when
they want it. #p4spchat
Retweeted
by jameskobielus
A1:
#p4spchat
Connected consumer is likely influence, & be influenced by, other connected
consumers more than by non-connected consumers.
A1:
Friends’ social posts are more influential in determining purchasing choices
than direct retailer communications SoLoMo #P4SPChat
Retweeted
by jameskobielus
RT
@BerwickPost: A1:For the first
time people can get instant feedback about what they are thinking of buying. #p4spchat
Retweeted
by jameskobielus
A1:
#p4spchat
Connected consumer belongs to many sellers' "loyalty" programs but is
absolutely loyal to few if any. Always have options
A1:
#p4spchat
Connected consumer has 24x7 access to deep comparative info on rival sellers.
They comparison-shop & "showroom" habitually
A1:
#p4spchat
Connected consumer is engaged continuously through social, mobile, & portal
channs. Have ample data & frictionless e-commerce
Hi,
welcome to #P4SPchat,
we are talking about connected consumers. Feel free to introduce yourselves
New
#IBM jk #PureSystems
blog: "IBM Patterns and Platforms for Business Intelligence: Choosing
What’s Best for You" (http://ow.ly/tlIfE )
Reminder
#TweetChat
in 1 hour - Augmented Reality to Engage the Connected Consumer #P4SPChat - http://wp.me/p2kcos-4yi
Retweeted
by jameskobielus
Tune
in & chat today 11am (ET). #P4SPChat
Augmented Reality 2 Engage Connected Consumer (http://ow.ly/tllY1 ). Me
@DdJ_at_IBM @Scott_Duby
"Precision
medicine 2014" (http://ow.ly/tlkeC ) JK--Good detail-rich
slideshow on multi-omics hi-dimensionl #bigdata
healthcare analytics
"Networked
car no longer just an idea; will B mand8d in future vehicles" (http://ow.ly/tljRp )
JK--Like other safety innovations of past
"DARPA
Opens Software, Data To Public" (http://ow.ly/tljdL ) JK--US
DoD Open Catalog: org+share prog results incl pubs+experimntl details
"Foundational
Ontologies 4 Smarter Industries #IBM Redbooks"
(http://ow.ly/tliCI )
JK--Reference semantic modls 4 captur obs & meas data
Oh
no another "10 things every CIO should know about" article. 10
screens every browser should clickthru 2 B exposed 2 our sponsor's message
Confusing
WSJ data visualization referenced in my previous tweet: pic.twitter.com/dsArQdjZmC
Saw
bad data visualization in WSJ this a.m., comparing HBO & Netflix
revs/profits over past 2 years. Had to stare+focus to grasp main points
"Dangers
of Bling Data Visualizations" (http://ow.ly/tlcKf )
JK--Don't drown narrative in cluttered distracting confusing pretty pictures
"#IBM Brings #Watson to Africa " (http://ow.ly/tlc7T )
JK--Investing $100M. 10 years. "Project Lucy." R&D, prtnrshps,
CoE 4 Data-Drivn Dev
Join
#CXO Mon 12 ET!
Can Brands Learn from #Sports?
w/ myself @gusmcnab & @benalamar http://ibm.co/1jfm3yj
#custserv #custexp
#Hadoop
uber-alles? Climbing slope o enlightnmt, arriving @ plat o prod p1: http://ow.ly/tl7Pt
p2: http://ow.ly/tl7R3
Thurs #IBM qh
How
many people are there on Earth whose name is, legitimately, "Seymour Butts"?
I mean, seriously, it can't be zero.
RIP
Arthur Rankin Jr. Major Xmas mythologizer as coproducer of ever-rerun 1964
stop-motion anim8d TV special "Rudolph The Rednosed Reindeer"
Luv
ya Jay. You're a funny guy. But 2 decades+ is enough. Carson overstayed. Tonight Show hosts should
stay a max decade. JimmyF: go for it!
Listen
To Jimi Hendrix’s Fantastic Final Interview (http://ow.ly/tkuwD )
This
"#bigdata
myths" trope is tiresome nonsense. No one dwells on "myths" of #cloud #social #mobile #IoT and every
other hi-tech paradigms
RT
@kexpplaylist #kexp These Boots
Are Made for Walkin' by Nancy Sinatra JK--1966. Song's erotic power derives
from Nancy
vamping mock macho
RT
@kexpplaylist #kexp Deathsweater
by Beans from End It All JK--2011. That repeating "so damn sexy" line-end
cuts thru & grabs yr attention
Hey
#kexp DJ
Cheryl: Bee Gees were born in UK ,
emigrated with parents to Australia
(then USA ).
So, everything you mentioned is correct.
"#BigData &
Customer Experience:Top 100 Influencers" (http://ow.ly/tjJD7 )
JK--Would B kinda cool 2 see subset who post original thinking
Q8
and its not just about capabilities, its also about deployment and service
levels- how are you doing on those #bigdatamgmt
Retweeted
by jameskobielus
A8:
#bigdatamgmt
Ask yourself whether your #EDW
is capable of unstructured, low-latency, & petabytes. If not, consider
hybrid infra.
A8:
#bigdatamgmt
Evaluate whether in fact you ALREADY are hybrid. Are some dev sandboxes already
#Hadoop? Are
some marts already #in-memory?
A8:
#bigdatamgmt
Ask if current #bigdata
platform is optimized 4 every use case, function, & deployment role. It
probably isn't. Go hybrid!
A7:
#bigdatamgmt
Hybrid is driving #bigdata
industry convergence around common #SQL, common
semantic abstractions, etc.
A7:
#bigdatamgmt
Hybrid is the present of #bigdata as
well as the future. Many established #IBM customers have
already implemented it.
A7
more than future, it's the present. All kinds of tools we employ are
cloud-based and still we love a good-ol' spreadsheet #bigdatamgmt
Retweeted
by jameskobielus
A7:
#bigdatamgmt
Hybrid #bigdata
accelerates and enables trend toward cloud-oriented and federated
architectures.
A7:
#bigdatamgmt
My view of "hybrid architectures are the future of #bigdata"
is stated here: http://bit.ly/1buPyqY . Yes!
A6:
#bigdatamgmt
Some may adopt #Hadoop
in one public cloud, but demand interop w/ Hdp, #NoSQL, #RDBMS, or #in-mem in other
public clouds
A6
- 39% of Big Data projects in EMA research utilized Cloud solutions. #bigdatamgmt
Retweeted
by jameskobielus
A6
- cloud gives us more options to deploy solutions, allows us to simplify, it's
a must #bigdatamgmt
Retweeted
by jameskobielus
A6-
Cloud can be a starting point when investigating a new capability or a model to
reduce cost #bigdatamgmt
Retweeted
by jameskobielus
A6:
#bigdatamgmt
Some #bigdata
deploys are across hybrid clouds--ie. some functions on public clouds, vs some
on private clouds.
A6:
#bigdatamgmt
Cloud is deploy approach.. Some hybrids may deploy diff/complementary DBs on
cloud vs. appliance vs. sw/commodity HW nodes
A5
- From a pool of 600 #Bigdata
projects 42% used Analytic DB’s 18% used Hadoop. 21% used NoSQL solutions #bigdatamgmt
Retweeted
by jameskobielus
A5:
#bigdatamgmt
If combine at-rest & in-motion analytics w/ unstructured & #DW, common hybrid
is RDBMS + Hadoop + #streaming
+ in-mem
A5
EMA research follows 8 platforms in its Hybrid Data Ecosystem research. 40% of
users are working with 3-8 for big data #bigdatamgmt
Retweeted
by jameskobielus
A5:
#bigdatamgmt
Most common hybrid #bigdata
deploys have RDBMS as #EDW,
#Hadoop as
unstruct-dat staging, #in-memory
as query/mart access
RT
@GopiBulusu A4: The general
unavailability of languages and tools to express arch and behavior of complex
sys #bigdatamgmt
till 2013
Retweeted
by jameskobielus
#bigdatamgmt
- @BrightlightBI - A4- building
the hybrid right means we won't end up with a Hydra - multi-headed beast trying
to kill us
Retweeted
by jameskobielus
#bigDataMgmt
A4: Huge inntegration challenges n very few torch bearers,still a steep curve n
time to mature, also budgetary constraints
Retweeted
by jameskobielus
A4:
#bigdatamgmt
Another challenge is choose best platform per deploy role. When all do in-db
analytics, where best 2 execute MapRdce etc?
A4:
#bigdatamgmt
Complexity is challenge when go beyond homogeneous #bigdata.
Hybrid simplicity needs unified virtualizn, metadata, tools
@IBMbigdata @SQLJon A3: #bigdatamgmt
Hybrid won't necessarily increase time to insight. You have to optimize hybrid
for speed to get that
@Natasha_D_G @timoelliott A3: Hybrid puts #EDW as hub of data
governance, quality, MDM..but not necessarily of other functions
A3:
#bigdatamgmt
Adv of hybrid is platform optimization 2 specific roles, while maintain
seamless interop via common tools, metadata, etc
A3:
#bigdatamgmt
Another big advantage o hybrid #bigdata is
performance: speed queries w/ #in-memory, speed
unstruct ETL with #Hadoop,
etc
True
valentines! ;-) RT @TheSocialPitt:
A3: Marrying data from existing data warehouses w/ #Hadoop &
streaming data is a biggie #bigdatamgmt
Retweeted
by jameskobielus
A3
- Flexibility and Speed!! Having the right data on the right platform enables
success and reduces complexity. #bigdatamgmt
+1
RT @billcole_ibm A3 Choosing the
right product/tech for the problem rather than fitting the solution into the
basket we have #bigdatamgmt
Retweeted
by jameskobielus
A3
New technologies allow us to deliver faster, with less resource and more
advanced capabilities #bigdatamgmt
Retweeted
by jameskobielus
A3:
#bigdatamgmt
Biggest advantage of hybrid #bigdata is
ability to modernize #DW
in place, protecting investment while supplementing.
A2:
#bigdatamgmt
Hybridization is driving #DW
evolution, bringing innovative techs (e.g. MapReduce, in-mem) into core DW.
A2:
#bigdatamgmt
Another trend driving hybrid #bigdata is
maturation of innov approaches--#Hadoop, in-mem,
#NoSQL---as
they prove value
A2:
#bigdatamgmt
Another trend driving hybrid #bigdata is #DW modernization
thru supplementary DBs, precluding need 4 forklift upgrades
A2:
#bigdatamgmt
What's driving adoption of hybrid #bigdata archs
is need 4 scale, perf, & function benefits from fit2purpose platforms
A1:
#bigdatamgmt
For #datawarehousing,
hybrid arch might supplement #RDBMS (hub) with
#Hadoop for
staging & #in-memory
for fast query.
A1:
#bigdatamgmt
The opposite of hybrid architectures are homogeneous #bigdata
environments built on just one type of data platform.
A1:
#bigdatamgmt
Hybrid architectures leverage #EDW #Hadoop #in-memory #NoSQL and/or #streaming
platforms each for specific functions
A1:
#bigdatamgmt
Hybrid #bigdata
architecture uses two or more distinct fit-to-purpose data platforms for
complementary roles.
@IBMbigdata #bigdatamgmt
I'm my usual stoked self today for this tweetchat. By "stoked," I
mean I need to lay off the caffeine.
Check
out this blogpost (http://bit.ly/1buPyqY ) before today's #bigdatamgmt
tweetchat. "The Next Big “H” in Big Data: Hybrid Architectures"
45
mins to #bigdatamgmt
chat w/ me @shawnrog @enzeevoice @nancykoppdw on Hybrid Data
Architectures. Join! http://ow.ly/tjip5
New
#IBM jk #ITKE column:
"Shining light on black swans through #bigdata analytics"
(http://ow.ly/tj3gA )
"Small
data? Predicting rare events from limited data" (http://ow.ly/tiUY0 )
Wednesday #IBM
quick-hit
"#Hadoop as Nxt
App Dev Plat" (http://ow.ly/tiTaj ) JK--Is "'data lake'
dream" a "Big Rock Candy Mtn." LOL! Who say dat (Edd or
Loraine)?
"Dangers
of Faith In Data" (http://ow.ly/tiS4H ) JK--Gr8 advice:
"Ban the phrase 'The data says.'” YOU tell the tale. Data itself is mute
RT
@kexpplaylist #kexp In the Wake
of You by Dum Dum Girls from Too True JK--2014. Very cool. Feels like Chrissie
Hynde driving The Go-Gos.
CVS
2 B commended 4 removing carcinogenic nicotine sticks from their stores.
Pharmacy's purpose is 2 contribute 2 wellness, not its opposite
Drafted
next #IBM #PureSystem
blog: "IBM Patterns and Platforms for Business Intelligence: Choosing
What's Best for You"
"Socializing
Predictive Analytics within Your Organization" (http://ow.ly/thbRd )
JK--Aka "sharing, explaining, and gaining adoption."
Spam
encourages men to "enlarge things women like." Good advice. If we
focus on enlarging our net worth, they're usually cool with that.
Drafted
latest ITKnowledgeExchange column: "Shining Light on Black Swans through #BigData
Analytics"
"Managing
#BigData:
Audience Measuremt & Ad Targeting" (http://ow.ly/tgtKA )
JK--Video metrics, audnc seg profiling, & intrst-based msrmt
The
danger of reading everything is the gnawing feeling that you've read it all.
"Analytics
for th Rest of Us" (http://ow.ly/tgsyk ) JK--Gr8 @merv quote: "The trouble with black
boxes is that they conceal black swans."
RT
@kexpplaylist #kexp Arctic Shark
by Quilt from Held in Splendor JK--2014. Wistful woman vocals with a slightly
Indian raga twinge
"More
#BigData Is
Better, But Good Luck Understanding It All" (http://ow.ly/tgrEc )
JK--Junk data gains value in the aggregate.
"Scientific
visualizatns in early math biology/morphology" (http://ow.ly/tgqBC )
JK--Points 2 work of DThompson (http://ow.ly/tgqBD )
"#IBM & Actifio
Add Powerful New Data Virtzn Solutions to IBM Cld Portfolio" (http://ow.ly/tgoFs )
JK--IBM SmartCloud Data Virtualization
When
and When Not to Have Faith in #StatisticalModels
– Part 2 http://ibmdatamag.com/?p=12414
by James Kobielus
Like
truth and beauty, #authority
and #efficiency
contribute to accurate #statisticalmodels
http://ibmdatamag.com/?p=12414
by James Kobielus
Why
mathematical elegance of efficient #statisticalmodels
ace truth, beauty, and authority metrics http://ibmdatamag.com/?p=12414
by James Kobielus
How
#datascientists,
#rockshtars
of the #bigdata
era, carry a rising level of perceived authority http://ibmdatamag.com/?p=12414
by James Kobielus
RT
@kexpplaylist #kexp Southern
Girls by Cheap Trick from In Color JK--1977. Never recall long hair dudes'
names. Just RNielsen & BunECarlos
Smarter
planet? Contin crwdsrc qual-o-life data'll powr livbl urbn exstnc p1: http://ow.ly/tgiEc
p2: http://ow.ly/tgiGc
Tues #IBM qh
Not
sure why the president needed to give idiot Bill O'Reilly even as much as 10
minutes. Faux News blatherboy was unconscionably rude.
First
2 episodes of series 6 "Doc Martin" made US debut this past Saturday.
Awesome. Loved the cinematic horrors of their wedding night.
Putting
the Red Hot Chili Peppers with Bruno Mars made them both look dumb. Like the
ghost of Michael Jackson dancing with Iggy Pop.
I
always introduce a randomizing factor into my choice of things to write about.
Last thing I want to sound like is the last thing I've said
I've
been informed that one of my competitors' analytic tools predicted Denver would take it.
Can't say we didn't warn you.
Indeed
RT @iCheatDom: A8: Southwest
Airlines. #CXO
Retweeted
by jameskobielus
A8:
#CXO Consumer
shouldnt realize that U have "team" driving #CustExp. If
done right, should feel 2 cnsmr as if each agent working magic
^JC
A8: http://bufferapp.com , fast, personal,
transparent and frank. Little fluff in any experience #CXO
Retweeted
by jameskobielus
#CXO A8 : Belro n
(owner of Autoglass) - 80-92% NPS in key markets for a distress purchase is
pretty good!
Retweeted
by jameskobielus
A8
Gr8 news...the list gets longer. : ) What do they have in common? Total buy-in
and support from their #ceo.
#Disney #Zappos #Amazon #cxo
Retweeted
by jameskobielus
A8
@USAA has a great #CX team. Great
web/mobile interfaces, excellent call centers. They manage customers. Not
transactions. #CXO
Retweeted
by jameskobielus
@MarkOrlan Absolutely. A mapped
experience helps define core moments. The trick is to understand it so it's not
just accidental. #cxo
Retweeted
by jameskobielus
@MarkOrlan A7: #cxo Right. I can
barely figure out how to optimize my personal experience moment-to-moment. You
just keep groping
A7:
#CXO Aligning
your team around a target experience is simply a matter of calling attention to
what pays off at the present time
A7:
#CXO As team
works thru day-in/day-out process of engaging customers across dgtl & other
channels, you learn what feels right
A7:
#CXO You can't
really "determine" what your digital experience "should"
look like. Refining it is a creative, iterative process
A6:
#CXO If both
customer "love" metrics (satisfaction, etc.) & "money"
metrics (retention etc) improve, demonstrates broad success
RT
@stephaniethum: A6 Get a Chief
Customer Officer who understands how to tie it all together + link back to the
organization's goals. #CXO
Retweeted
by jameskobielus
A6
#CXO Using
service metrics, you can work out how investment or change in areas drives
revenue or delight (and at what cost)
Retweeted
by jameskobielus
A6:
#CXO Do A/B testing.
Pilot #CustExp
program in one biz unit. Do metrics show success in pilot? If so, apply to
other LOBs
RT
@bankwide: A5: Gain insight into
what customers want, what they talk about and preventing attrition. Use to ID
risk and opportunity. #cxo
Retweeted
by jameskobielus
RT
@SJAbbott: A5 Data can ID true
patterns or trends. Intense single incidents can sometimes get a little more
volume than they deserve #cxo
Retweeted
by jameskobielus
RT
@alexloach: A5: Use data to look at
singular moments when interacting with the customer and see whether loyalty is
forged or lost #cxo
Retweeted
by jameskobielus
A5:
#CXO Re previous
tweet, agents who hate their jobs tend to send sour vibes that push customers
away. Find data 2 nip that in bud
A5:
#CXO Analyze
churn data--both cust churn & agents/empl churn--to see there's an
engagement issue causing both to leave
A4:
#CXO Cultivate
better knowledge sharing thru social net where agents/empls ask each other for
assist with tricky #CustExp
issues
A4
: #CXO Create a
Wiki or repository of all efforts to change/improve #CX and their
outcomes. A testing and change knowledgebase.
Retweeted
by jameskobielus
A4:
#CXO You
encourage better knowledge share through regular training updates where
agent/empls can compare their experiences
A4:
#CXO If
agents/empls are in huge call centers scattered around world, give them
dedicated social net 4 free-for-all discussions
A4:
#CXO Better
knowledge share? Make agents/empls cross each other's physical paths
constantly. Get in each other's faces every day.
@stevemassi @SJAbbott @OptimiseOrDie A3: #CXO Rebellion is
not the same thing as irresponsibility. You fire for the latter. That's how.
@SJAbbott @OptimiseOrDie A3: #CXO I disagree.
Every agent/empl should be a rebel. When rebellion is encouraged, beautiful
things happen.
A3:
#CXO Encourage
customer testimonials of outstanding rule-breaking employees, & tie those
to agent/empl incentives.
A3:
#CXO Incentivize
agents/emps to spend more time on the occasional customer--as long as they can
explain why
A3:
#CXO Empower
agents/emps by cutting a lot of slack on customer-centric decisions. Trust
their judgment when stepping outside rules
@Natasha_D_G A2: #CXO Need people
who focus on the inner journey that's framing each customer's experience.
A2:
#CXO Most
companies miss including dedicated advocates for each customer segment in their
#CustExp
teams
A2:
#CXO Most
companies miss need to have team members with strong behavioral science
backgrounds (psychology, sociology, etc)
A1:
#cxo
Disconnection = dysfunction. #CustExp teams
must meet often to checkpoint key metric: "Are customers truly happy with
us?"
A1:
Silos and emphasis of metrics over design keep CX from impacting the overall
experience. #CXO
Retweeted
by jameskobielus
A1:
Training. There is a HUGE disconnect btw the advancement of #cx training and
changing consumer behaviour #cxo
Retweeted
by jameskobielus
A1.
Siloed information about your customers and disjointed messages coming from
different teams (product teams, marketers, etc.) #CXO
Retweeted
by jameskobielus
#CXO A1 : Asking to
'improve the experience' without investing in measurement around changes you're
making.
Retweeted
by jameskobielus
A1:
#cxo What causes
dysfunction in #CustExp
teams is when C-level disparages experience as competitive differentiator
A1:
#cxo What causes
dysfunction is when the #CustExp team
has no visceral empathy w/ customer pain or bliss. Mutual feel is key.
I'll
be learning from the #CXO
experts on this tweetchat.
8
mins 'til #CXO!
Creating World Class #CX
Teams w/ @alexloach & @johncockerill http://bit.ly/1k40GA2
#custserv #custexp
@TonyBaer Rely on me for gloom? Yes,
you can, Tony. You've seen my Facebook selfies? I like to a boyishly solemn
visage when it suits me.
Good,
good, good. Here in northern Virginia
we got just the rain portion of this weather event. I can handle the moist and
the gloom.
Children:
just hope that your parents give you just enough of the right kinds of
dysfunction to be an interesting person in your own right
Drafted
this week's #IBM
jk blog: "Customer Experience Data is Too Important to Foul from Shoddy
Governance"
Nice
thing about quick-hits is that they don't need to be polished essays. If you're
keeping score, you notice I rework them in other blogs
CountDown
2 #CXO: World
Class #CX Teams
w/ me @alexloach @JohnCockerill CU 12noon ET #custserv #voc #cctr http://ow.ly/tectF
#IBM
Hey
#kexp @loserboy. You absolutely HAVE TO PLAY
Aimee Mann "Wise Up." PS Hoffman is integral to that scene in
"Magnolia." Perfect elegy
Here's
the perfect Philip Seymour Hoffman elegy song. Aimee Mann "Wise Up"
from "Magnolia" (http://ow.ly/te4yR ). Him + Jason Robards
"Linear
Programming: Gateway 2 Analytics" (http://ow.ly/te2EM )
JK--Achieve best outcome in math model representd by linear relationships
In
other news from yesterday, it was Groundhog Day. And nobody actually gave a
crap.
"#BigData
Debates: Machines Vs. Humans" (http://ow.ly/te1z6 )
JK--HBR article says algorithms usually make best decisions. Hmmmm.
"How
New Science of Cities Is Emerging from Mobile Phone Data Analysis" (http://ow.ly/te0XY )
JK--Broad+intimate trace of urban behavior
"Machine
Learning Skills Pyramid V1.0" (http://ow.ly/te05z )
JK--Very useful infographic.
"Finding
a Place for Market Research in a #BigData
Tech-enabled World" (http://ow.ly/tdZBv ) JK--Calls for deeper
focus on psychology
"Text
Analysis: The next step for eDiscovery, Legacy Info...." (http://ow.ly/tdYBa )
JK--Good list of semantic info extraction levels
Peta-governance?
Btm-line ROI frm boosting the quality of experience data p1: http://ow.ly/tdUqi
p2: http://ow.ly/tdUsh
Mon #IBM q-h
"IBM
Named an Innovation Leader in #BigData in
Sub-Saharan Africa" (http://ow.ly/tdQRc ) JK--Deep investments
throughout continent
First
P S Hoffman dies, then the worst super bowl ever, then Dylan does a car
commercial?? Not a good day for America .
Retweeted
by jameskobielus
RT
@kexpplaylist #kexp Eres Tú by
Carla Morrison from Déjenme Llorar JK--2012. Mexico . Una canción dulce.
Watched
DVD of "Captain Phillips" during Super Bowl 2nd half. Wife got
seasick from shaky camera. Me? PTSD from witnessing Denver 's collapse
Congrats
to Seattle on
the Super Bowl blowout. Shocking how lame Peyton Manning was on QB for Denver . What happened to
him?
RT
@kexpplaylist #kexp Don't Owe
You a Thing by Gary Clark Jr. from The Bright Lights EP JK--2011. Truly
electrifying electrified blues-rock
RT
@kexpplaylist #kexp Somewhere by
Jimi Hendrix from People, Hell, & Angels JK--This just in: he's still dead
but still releasing new stuff
You
know that a major actor has died when the Washington Post publishes his
obit/appreciation in Section A, not Style. RIP PSH
I
was going to watch the Super Bowl the whole way through, but now there seems no
point. It's a blowout for Seattle .
"There's
a lot of product placement in the commercials this year." -Steve Martin
New
jk #IBMDataMag
article "When & When Not to Have Faith in Statistical Models: Part
2" (http://ibmdatamag.com/2014/01/when-and-when-not-to-have-faith-in-statistical-models-part-2/?doing_wp_cron=1391214686.1262938976287841796875#sthash.PqgmhOi7.dpuf …)
PS
Hoffman's death at 46 is a shock. Among great Hollywood
actors, he ranks with De Niro, Nicholson, Brando, Pacino, Lemmon & Dustin
Hoffman
RIP
Philip Seymour Hoffman. Watching his masterful performances, you saw the
consummate performer. He embodied every role intimately.
Glad
I saw "Labor Day" a month ago in sneak preview. I loved it. Now it's
in full release. No idea why these reviews are so neative.
Sunny
thaw today. Don't feel inclined to bring hat, scarf, & gloves everywhere. I
will expose the usual flesh, observing the usual decencies
RT
@kexpplaylist #kexp Eres Tú by
Carla Morrison from Déjenme Llorar JK--2012. Mexico . Una canción dulce.
Watched
DVD of "Captain Phillips" during Super Bowl 2nd half. Wife got
seasick from shaky camera. Me? PTSD from witnessing Denver 's collapse
Congrats
to Seattle on
the Super Bowl blowout. Shocking how lame Peyton Manning was on QB for Denver . What happened to
him?
RT
@kexpplaylist #kexp Don't Owe
You a Thing by Gary Clark Jr. from The Bright Lights EP JK--2011. Truly
electrifying electrified blues-rock
RT
@kexpplaylist #kexp Somewhere by
Jimi Hendrix from People, Hell, & Angels JK--This just in: he's still dead
but still releasing new stuff
You
know that a major actor has died when the Washington Post publishes his
obit/appreciation in Section A, not Style. RIP PSH
I
was going to watch the Super Bowl the whole way through, but now there seems no
point. It's a blowout for Seattle .
"There's
a lot of product placement in the commercials this year." -Steve Martin
New
jk #IBMDataMag
article "When & When Not to Have Faith in Statistical Models: Part
2" (http://ibmdatamag.com/2014/01/when-and-when-not-to-have-faith-in-statistical-models-part-2/?doing_wp_cron=1391214686.1262938976287841796875#sthash.PqgmhOi7.dpuf …)
PS
Hoffman's death at 46 is a shock. Among great Hollywood
actors, he ranks with De Niro, Nicholson, Brando, Pacino, Lemmon & Dustin
Hoffman
RIP
Philip Seymour Hoffman. Watching his masterful performances, you saw the
consummate performer. He embodied every role intimately.
Glad
I saw "Labor Day" a month ago in sneak preview. I loved it. Now it's
in full release. No idea why these reviews are so neative.
Sunny
thaw today. Don't feel inclined to bring hat, scarf, & gloves everywhere. I
will expose the usual flesh, observing the usual decencies
"There's
a lot of product placement in the commercials this year." -Steve Martin
New
jk #IBMDataMag
article "When & When Not to Have Faith in Statistical Models: Part
2" (http://ibmdatamag.com/2014/01/when-and-when-not-to-have-faith-in-statistical-models-part-2/?doing_wp_cron=1391214686.1262938976287841796875#sthash.PqgmhOi7.dpuf …)
PS
Hoffman's death at 46 is a shock. Among great Hollywood
actors, he ranks with De Niro, Nicholson, Brando, Pacino, Lemmon & Dustin
Hoffman
RIP
Philip Seymour Hoffman. Watching his masterful performances, you saw the
consummate performer. He embodied every role intimately.
Glad
I saw "Labor Day" a month ago in sneak preview. I loved it. Now it's
in full release. No idea why these reviews are so neative.
Sunny
thaw today. Don't feel inclined to bring hat, scarf, & gloves everywhere. I
will expose the usual flesh, observing the usual decencies
