Brain
dribbling from ears. Have delayed composition of next week's quick-hits to this
weekend. Got 4 of 5 nailed down. Need breakfast.
Waiting
for my superspicy spaghetti pomodoro basilico at Francis Ford Coppola's Cafe
Zoetrope. North Beach. San Francisco. Kearny @ Columbus
#CXO chat is back,
Mon 12 ET! > #BigData
= Better Dr? @nathanlynn962 @rvaughnmd & @thehealthmaven http://ibm.co/Ob8ymm
#health #HIMMS
"New
#IBM Systems
Help Comms Svc Providers Delivr Mobile+Telco Clouds" (http://ow.ly/tS6kq )
JK--IBM System z Solution 4 Mobile Computing
RT
@IBM_Informix @jameskobielus quoted in #Storify story
"#Informix
chat on : Why NoSql & why Informix NoSql?" http://sfy.co/fc7L
When
on a business trip, my nirvana is "mobility" cubicle in an #IBM office. I can
work in uninterrupted bliss for hours at a stretch. Aaah!
"The
Coming Age of Digital Ethnography" (http://ow.ly/tRRSp )
JK--Using Internet of Things sensors for participatory observation.
"Large
vols o data challengng open science" (http://ow.ly/tRRuz )
JK--Defines "open science" as "concurrent pub o both concept
& evidence
"Human
interaction with hidden dimensions of multidimensional #BigData
space" (http://ow.ly/tRQEv ) JK--Very
thought-provoking. Very meta
"‘Addressable
TV’: #BigData’s
Next Trick 4 Targeting You" (http://ow.ly/tROoh )
JK--Ads that seek you out & insert into your media stream
"Farmers
worry about sharing #BigData"
(http://ow.ly/tRNLS )
JK--Benefit from data-driven "precision agri" but want cut of
data-sale revs
"Why
data-as-a-service has taken off so fast" (http://ow.ly/tRMah )
JK--Linthicum sees many startups w/ "single-purpose database" clouds
This
wk #IBM q-hs: http://ow.ly/tRwHl
http://ow.ly/tRwJ2
http://ow.ly/tRwLv
http://ow.ly/tRwNj
http://ow.ly/tRwPJ
#Hadoop
uber-alles? Resist the new-age push to "all-in-one" database basket (http://ow.ly/tRwsK )
Friday #IBM
quick-hit
Cognitive
computing? When biases cloud automated cognition p1: http://ow.ly/tRv9M
p2: http://ow.ly/tRvdl
Thurs #IBM qh a
day late
This
"tell us about your experience" mania. Soon I expect messages asking
us to tell about our experience of telling about our experience
Join
webcast to know more: Combining SQL and NoSQL Data for Powerful, Big Data
Enterprise Applications http://buff.ly/1ewKdAy #Informix
A9:
#Informix #NoSQL NoSQL
capab helps bring OLTP/ACID features more natively into #BigData
(structured+unstructured) analytic apps.
A8:
The main thing that I see is that #informix
hybrid capabilities exposes JSON data for analytical apps that don't know
MongoDB.
Retweeted
by jameskobielus
A8:
#Informix #NoSQL Any OLTP
app (eg Informix) optimzd via embedded customer analytics drawing from #EDW (e.g, PDA)
& #NoSQL
(e.g, MongoDB)
A8:
#Informix #NoSQL E.g.,
customer analytics: RDBMS (customer SVOT) + #NoSQL #Hadoop
(social/behav/geo data)
A7:
If they start to use these newer technologies the cost of retraining would be
staggering! #informix
Retweeted
by jameskobielus
A7:
Better to leverage all those trained heads who already know the legacy data
& users! #informix
Retweeted
by jameskobielus
A7:
#Informix #NoSQL Leveraging
existing NoSQL skills for app dev flexibility is important if want to adopt
new/untried NoSQL techs
A7:
#Informix #NoSQL If you
don't retain #NoSQL
talent, it will cost you much more to hire/train new talent and/or find
consultants
A7:
#Informix #NoSQL You need
to leverage any in-house #Hadoop skills
in dev of #NoSQL.
Sibling technologies. Strong
overlaps
A7:
#Informix #NoSQL Critical
to build a NoSQL CoE to hold, deepen, & boost productivity of in-house dev
talent. They're in hot demand
@mphnyc @jameskobielus I think a hybrid
model will be around for some time but if i could predict 10yrs i'd be rich
Retweeted
by jameskobielus
RT
@rkeshavmurthy A6: #Informix #NoSQL JSON
collections allow "schema on read" instead of predefined SQL schema.
A6:
#informix #NoSQL You can
use MongoDB drivers and stacks like MEAN directly on #Informix #NoSQL. We're
protocol compatible.
Retweeted
by jameskobielus
Flexible
databases are one tool in the quiver needed to make RAD a reality. #informix
Retweeted
by jameskobielus
A6:
#Informix #NoSQL If you're
betting the business on #NoSQL,
RAD + lowering TTV of utmost importance. But few users are at that stage
A6:
#Informix #NoSQL Lowering
time-to-value & RAD w/#NoSQL most
important 4 users who've put in production. Not as urgent if just exploring
@GayathriMagie But we have
distributed DB's in Informix, for example, with far more capability the just
scale-out! #informix
Retweeted
by jameskobielus
On
a local #mongodb
#meetup I
notice #startups
end up using #mongo
for "relational" workloads. That's one of #informix
opportunities
Retweeted
by jameskobielus
A5:
A major problem I see on the horizon is orgs that dive into NoSQL will find
they need access to legacy data. #informix
Retweeted
by jameskobielus
@mphnyc @nancykoppdw I dont agree w/premise
"DW dying." Goal is bring next-gen DW, staging, mart, archive, sandbox,OLTP,
etc into common env
A5:
#Informix #NoSQL It's not
"new business patterns"; rather, it's new #bigdata &
info mgmt patterns 4 #cloud
cmptg & biz #agility
A5:
#Informix #NoSQL Hybrid #SQL #NoSQL is what we
see today: EDW (RDBMS) with #NoSQL or #Hadoop
unstructured staging layers.
RT
@RobertReiz @IBM_Informix Most of the #NoSQL people I
know are not from Enterprise area. They come all from the StartUp world. #Informix
Retweeted
by jameskobielus
A4:
#Informix #NoSQL Mostly, #NoSQL will
challenge your ability to provide enterprise-class capabs/support--till the
market matures
@domusonline: Exactly. But hybrid
offerings like Informix's MongoDB API support and JSON data support create
possibilities: #informix
Retweeted
by jameskobielus
A4:
Yes, orgs like Google are doing it, but they are having to retreat and redesign
frequently as they hit limits. #informix
Retweeted
by jameskobielus
A4:
Honestly, given the state of the art, talking about NoSQL and Enterprise-CXlass
together is oxymoronic. #informix
Retweeted
by jameskobielus
A4:
#Informix #NoSQL Many NoSQL
DBs are open source. Talent to support them may be available in open-src
communities--if you search/vet
A3:
Having the schema in the application means that different applications will
have different views of the same data.#informix
Retweeted
by jameskobielus
A3:
RAD stack applications need access to the core org data that's stored in RDBMS
which is correctly placed.#informix
Retweeted
by jameskobielus
A3:
#informix #NoSQL As @jameskobielus mentions, there are
many models in #NoSQL:
document, KV, graph, column family & of course, relational
Retweeted
by jameskobielus
A3:
#Informix #NoSQL In
non-relational DBs, you've to denormalize the tables and avoid joins since most
NoSQL DBs do not support joins.
Retweeted
by jameskobielus
A3:
Also the challenge to get existing developers to adopt the new paradigms. #informix
Retweeted
by jameskobielus
#informix #nosql can
combine schema flexibility, full #consistency,
new client side centric #api
and #scalability.
Retweeted
by jameskobielus
A3:
#Informix #NoSQL Data
security, governance, auditing, etc.--NoSQL users can't be sure there are
strong COTS tools for their chosen DB
A3:
#Informix #NoSQL Huge issue
4 NoSQL adopters is sorting through incredibly diverse/confusing field of
rival/complementary approaches
A3:
#Informix #NoSQL Companies
embracing NoSQL DB models facing challenge of finding mature commercial
products & tech skills
A2:
#informix #NoSQL Ability
for apps to scale out in cloud env without rearchitecture or app or database is
one of the drivers.
Retweeted
by jameskobielus
@artkagel @IBM_Informix That's for sure. It's
more of a "fit-for-purpose database" world than "hammer SQL
RDBMS into everything"
A2:
#Informix #NoSQL The vast
expansion in Web-scale cloud HPC has driven NoSQL adoption. Need new
distributed DBs fit for that
A2:
#Informix #NoSQL Another
trend driving NoSQL adoption is enterprise investmt in behavioral analytics.
Graph store optimized for that
A2:
#Informix #NoSQL Key
industry trend driving NoSQL adoption is vast expansion of unstructured analytics.
NoSQL optimized for that
#informix
added MongoDB style #NoSQL
in v12.10, specifically, 12.10.FC2.Pretty excited to discuss those and what
we've planned 4 12.10.FC3.
Retweeted
by jameskobielus
Having
access to multi-step transactions expands the use cases to which JSON data
applies #informix
Retweeted
by jameskobielus
A1:
#NoSQL is set
of techs designed to handle high volume of data, users -1000s of users for
apps, complex queries on analytics. #informix
Retweeted
by jameskobielus
A1:
#Informix #NoSQL See my
recent blog discussing NoSQL eventual consistency, aka lagged veracity (http://ibm.co/1eT9MtB )
A1:
#Informix #NoSQL if there's
any unifying theme to NoSQL it's need for tactical DBs that support
"eventual consistency."
A1:
#Informix #NoSQL NoSQL
encompasses diverse approaches; key-value stores, document DBs, graph DBs,
distributed file stores, etc.
A1:
#Informix #NoSQL NoSQL is
an umbrella term for myriad recent innovations in #bigdata
analytic platforms.
@IBM_Informix @artkagel @rkeshavmurthy A pleasure to be
tweeting on this fine day about #Informix #NoSQL
New
#IBM jk
blogpost: "Data scientists need psychological insights to tune customer
analytics" (http://bit.ly/1eaRdPn )
New
#IBM jk
blogpost: "Data scientists need psychological insights to tune customer
analytics" (http://ow.ly/tPjnD )
MT
@IBM_Informix Join the Tweetchat
on Why #NoSql
and why #Informix
NoSql http://fb.me/71Tcamxws starts at Noon
ET
Retweeted
by jameskobielus
"#IBM Announces
Security Forensics Capabs to Help Protect Critical Data" (http://ow.ly/tNg0F )
JK--IBM Security QRadar Incident Forensics
A8:
#bigdatamgmt
Info integ & gov is being reinvented as a more thoroughly automated,
cross-data, general-purpose #bigdata biz
infra
#BigDataMgmt:
A8- A bit of both depending on area of focus. Cultural Adoption of notion of
“Information is an Asset” is critical path IMHO.
Retweeted
by jameskobielus
#BigDataMgmt
A8: Evolution. Some #BigData
are new species (e.g., sensors, IoT) that can’t be integrated and governed by
universal policies
Retweeted
by jameskobielus
A8
#bigdatamgmt
if the technology was built 2 handle big data scale, then it's evolution - no
need to reinvent / reimagine if you can adapt
Retweeted
by jameskobielus
A8:
#bigdatamgmt
Info integ & gov tech evolving into spectrum of use cases--some heavy on
gov (customer data, etc), some lite (social, etc)
A8:
#bigdatamgmt
Evolution is adaptive reinention. Info integr & gov tech is evolving for #bigdata, .
A7
- business user self-service - easy access to confidence and lineage via
business apps, not data tools #BigDataMgmt
Retweeted
by jameskobielus
A7:
data integration needs still a lot of human work. Semantic interoperability
could help integrate data & systs easier #bigdatamgmt
Retweeted
by jameskobielus
A7:
#bigdatamgmt
On the data "volume" side, there is a growing need for bulk archiving
of older data from system of record.
A7:
#bigdatamgmt
On the data "velocity" side, the low-latency of streaming data
requires more real-time exception handling
A7:
#bigdatamgmt
On the data "variety" front, challenges of entity analytics on
unstrutured data sources demand machine learning
A7:
#bigdatamgmt
You can measure "fall short" by data integ/gov tech abilty 2 scale 2
handle volumes, velocities, & varieties of #bigdata
A6:
#bigdatamgmt
Data integ/gov tech can build data confidence if you can demonstrate its
efficacy. Measure results.
#BigDataMgmt
A6: First, tech can help raise awareness. Then, confidence almost always
initially falls as Ignorance proves not to be Bliss :)
Retweeted
by jameskobielus
#BigDataMgmt:
A6 – Technology can automate Policies & Standards created by #datagovernance
bodies to insure #DataQuality
meets requirements.
Retweeted
by jameskobielus
A6:
Tech can provide the intelligence and automation not easily possible through
other methods. #bigdatamgmt
Retweeted
by jameskobielus
A6
- #bigdata
integration, profiling, governance dashboard to visualize "confidence
measure" - seeing is believing #bigdatamgmt
Retweeted
by jameskobielus
A6:
#bigdatamgmt
Technology can't work miracles. You need a strong, sustained data stewardship
practice to maintain confidence
A6:
#bigdatamgmt
Technology--data discovery, profiling, cleansing, governance, exploration--can
built confidence through visibility.
Lots
of fun trying to juggle a tweetchat & an airplane meal
#BigDataMgmt
A5: When verifying data from one system with another, they get two very
different answers
Retweeted
by jameskobielus
A5:because
of lack of convo between tech & business people. They don't understand
other's PoV & data usage/gathering process #bigdatamgmt
Retweeted
by jameskobielus
#BigDataMgmt
A5- Non-Compliance Findings, Negative Audit Results, Multiple VoT’s are common
disablers of Confidence. Veracity is critical.
Retweeted
by jameskobielus
A5
- no integrity - different answers from different systems - who's right?
information isn't current - it's old. #bigdatamgmt
Retweeted
by jameskobielus
A5:
#bigdatamgmt
Orgs lack confidence in data if comes from external sources of questionable
provenance.
A5:
Data confidence can also be lost when results are questionable. #bigdatamgmt
A5:
#bigdatamgmt
Orgs lack confidence in data if have too many overlapping databases in specific
domain (eg. customer) w/ no consistency
A5:
#bigdatamgmt
Orgs likely to lack confidence in data if perception that nobody is responsible
for keeping it accurate
@IBMbigdata @ocdqblog Yes - trust is fostered by
allowing users to see where data came from and what was done to improve it - #bigdatamgmt
Retweeted
by jameskobielus
A4:
#bigdatamgmt
Users are likely to trust the report if the data came from an official biz
database. The report itself just a container
A4:
People pull data (facts) from different sources in order to make a more
convincing case. Data (sourcing) happens #bigdatamgmt
Retweeted
by jameskobielus
#BigDataMgmt
A4: Better point is if (when) users question data in reports, can they trace
the lineage of the report’s data?
Retweeted
by jameskobielus
A4
yes they challenge mundane reports. the more fantastic the #bigdata
prediction, the more they will challenge - #bigdatamgmt
Retweeted
by jameskobielus
Thoughts
anyone? RT @ocdqblog #BigDataMgmt
A4: Better point is if users question data, can they trace the lineage of the
report’s data?
Retweeted
by jameskobielus
A4:
#bigdatamgmt
You can't make a blanket generalization about whether users trust/distrust
report data. Some users are most trusting
A4:
#bigdatamgmt
Biz users only question veracity of data in current reports if obviously
inconsistent, out of date, or inaccurate
A3:
#bigdatamgmt
Many are still in the early pilot phase now. As companies mature, the need for
confidence in Big Data will rise.
Retweeted
by jameskobielus
MT
@ocdqblog: #BigDataMgmt
A3: By default, data confidence is high until proven otherwise, which it often
is, but confidence is subjective
Retweeted
by jameskobielus
A3
orgs need to set appropriate confidence level based on big data use case
-doesn't need to be perfect, but better #bigdatamgmt
Retweeted
by jameskobielus
A3:
#bigdatamgmt
Confidence level in #bigdata
spurs investmts in data profiling, cleansing, & enhance tools--if data in
system of record
RT
@billcole_ibm: A3: Lots of
articles that C-levels don't hv confidence the data #bigdatamgmt
Retweeted
by jameskobielus
A3
confidence is essential to adoption and action - if users lack confidence in
data, they don't believe the analytics #bigdatamgmt
Retweeted
by jameskobielus
A3:
#bigdatamgmt
Orgs' confidence in their data is hit-and-miss. Especially if they didn't
originate it & if hasn't been profiled/cleansed
A2:
#bigdatamgmt
Much of the time NOT spent discovering data is spent discovering statistical
patterns the data reveal.
#bigdatamgmt
a2: smart data platforms r making bigdata proactive. if you spend too much time
trying to act on data, you need a new platform.
Retweeted
by jameskobielus
A2:
#bigdatamgmt
In talking to businesses analysts, I'd estimate that they spend roughly 40%
their time trying to find/understand data.
Retweeted
by jameskobielus
A2
- worse still it's 80% x every project they do, because it's Groundhog day and
orgs don't reuse technology enough! #bigdatamgmt
Retweeted
by jameskobielus
A2:
#bigdatamgmt
Data discovery is continual rediscovery. New sources & new uses. Demand
constant exploration in data integ process
A2:
#bigdatamgmt
Data discovery/profiling is a big % data integration level of effort. The more
data variety, the bigger the challenge.
A1:
Transparency is critical to trust. Trust is critical to avoiding any backlash. #BigDataMGMT
Retweeted
by jameskobielus
Breaches
are a serious issue, but the media will tend to ‘sensationalize’ the
consequences. #bigdatamgmt
Retweeted
by jameskobielus
A1:
#bigdatamgmt
For many years, data breeches have not eroded brand equity/reputation. Target
(and many others) may change that quickly.
Retweeted
by jameskobielus
A1
OfficeMax story shows the fundamentals required to avoid missteps - metadata,
lineage, quality - simple problem to avoid #bigdatamgmt
Retweeted
by jameskobielus
#BigDataMgmt
A1 - Trust is the elephant in the room. Consumers are learning quickly whom
they Trust and have confidence in regarding #PII.
Retweeted
by jameskobielus
A1:
#bigdatamgmt
Orgs everywhere need treat increased public scrutiny on data mgmt practices as
the new norm. Get your controls in place
A1:
#bigdatamgmt
Notion of "backlash" is a bit alarmist. I prefer to think of it as
heightened popular awareness of risks of bad data mgmt
A1:
#bigdatamgmt
I think the "backlash" has been with us for a while, in the form of
intense media, legislative, & regulatory attention
A1:
#bigdatamgmt
I think there will be additional regulatory scrutiny & compliance
requirements in many nations on enterprise data mgt.
@IBMbigdata Glad to be aloft &
atweet with you today on #bigdatamgmt
@IBMbigdata Looking forward to #bigdatamgmt
tweetchat. Tweeting from an airplane seat. Only clouds outside my window.
RT
@IBMbigdata:52 mins to #bigdatamgmt
chat w/ @tcrawford @ocdqblog @dcorrigan | http://bit.ly/1jH7xMK
#datagovernance
Graph
analysis? Identify happy medium btwn under- & overconnected inflncrs p1: http://ow.ly/tMO94
p2: http://ow.ly/tMOcb
Wed #IBM qh
Drafted
my next #IBM jk #Dataversity
column: "Mitigating the Disruption of Real-World Experiments"
Drafted
my #IBM blog for
next week: "Mobile Data Traces The Contours Of Urban Experience"
"#Hadoop V1
Architecture Overview" (http://ow.ly/tKL1w ) JK--Nicely sequenced
& visualized technical discussion.
"How
#BigData
Could Facilitate Selective Perception Marketing" (http://ow.ly/tKIQ2 )
JK--By predicting interests from past shopping behav
"#Hadoop
Ecosystem Table" (http://ow.ly/tKHUz ) JK--Really good
reference. Well worth bookmarking.
"Anatomy
of a MapReduce Job" (http://ow.ly/tKEtF ) JK--Nice
straightforward visual presentation of the flow with clear/concise text.
"#BigData will
Revolutionz Cybersecurity" (http://ow.ly/tKDo6 ) JK--
By 2016, >25% o firms'll adopt 4 at least 1 security/anti-fraud app
"Sensing
Science? Subconscious Processing Can Aid #BigData
Analysis, Say Psychologists" (http://ow.ly/tKCrV )
JK--Sound, touch, & gesture
Somebody
needs to build a text filter that blocks all jokey uses of word
"high" adjacent to "marijuana" &
"legalization." This needs to stop
Clicked
on link about "Hollywood's weirdest couple." One o them was Tom
Cruise. Who as part of any couple puts it far down on weird spectrum
"What
Makes U Thought Leader?" (http://ow.ly/tKdtK ) JK--IMHO dont aim so
high. Simply think 4 yourself, then share. Repeat repeat repeat
"3
Ways 2 Test Accuracy o Predictive Models" (http://ow.ly/tKcyu )
JK--Compare against random rslts. Target shuffling. Bootstrap sampling
"Are
We Too Stupid to Let #Watson
Make Us Smarter?" (http://ow.ly/tKc9n ) JK--Huh? No!
Confirmation bias is not sign of low intelligence
"Data
Visualization: 3 Questions for Passing the Eye Candy Test" (http://ow.ly/tKaPf )
JK--Visually approachable? Tell story? Actionable?
What
the Father of the Cell Phone says about the role of data in healthcare #IBMmobile http://ibm.co/1h0Nwza
@martymobile
Engaging
customer as individual? Abandonmt metrics as warnings &/or opps p1: http://ow.ly/tJUFp
p2: http://ow.ly/tJUHb
Tues #IBM q-h
Fallon
off to a good start on "Tonight Show." Loved idea of having U2
perform song acoustic from the couch.
Kinda
interesting compendium of Detroit area rock music venues over years (http://www.classic-rock-concerts.com/cities/145 ).
I see omissions. Where's Clutch Cargo's
As
befits my advanced age, I rarely stay up late. But I will make an exception
tonight for Jimmy Fallon's first "Tonight Show." Go Jimmy go!
Good
to see Bob Costas recovered from the nasty red-eye. I was worried about him.
Not that I know him or anything.
My
daughter saw a red fox in the snow in our neighbor's yard today. That's one
species I've never seen in our neck of woods. Hope he returns
Meryl
Davis & Charlie White train in Canton MI. I remember some bouncer-intensive
rock club there circa 1980. Anybody recall th club's name?
My
daughter is as addicted to Pinterest as I am to Twitter. For her it's like
window shopping.
I
always ignore spoiler alerts. Fun to watch the event knowing how it will end.
I'm nuts.
Drafted
my next #IBM
blog: "Data Scientists Need Psychological Insights to Tune Customer
Analytics"
RT
@kexpplaylist #kexp Ooh Las
Vegas by Gram Parsons from Sacred Hearts & Fallen Angels JK--Totally great
classic rocking country.
A8:
#CXO Key change
in #CX will be
driven by fact that customers are far more in the know than ever before. They
research online.
A8:
More brands adopting tight feedback loops offered by social / review sites. May
see some "adapt or die" in competitive marketplace #CXO
Retweeted
by jameskobielus
#CXO A8. Lofty
ambitions of companies to improve their #CX will raise the
stakes for all to continue to excel, change as needed to keep pace
Retweeted
by jameskobielus
A8:
The importance of speed to include different #CX streams into the
equation and adapt in real-time. #flexiblityiskey #cxo
Retweeted
by jameskobielus
A8:
#CXO #CX change also
driven by aging of Baby Boomers (self-included). Will be more self-svc
home-based. Less "out and about."
A8:
#CXO
Intensifying competition from all sides changing #CX. You will be
competing with very different kinds of companies.
A8:
#CXO Social,
mobile, & cloud make #CX
multichannel, virtual, real-time. Historical precedents are few. Uncharted
territory
A8:
#CXO Demographic
shifts driving #CX
change in coming years. Different expectations by Millennials.
#CXO A7. Many ways
to get input from both groups. Seek rich qualitative through interviews,
panels, focus groups, storytelling.
Retweeted
by jameskobielus
A7:
Provide the ability to poll all involved with the #CX change process
while it's in progress, from within a collaboration tool #CXO
Retweeted
by jameskobielus
A7:
#CXO Front-line
employees know best & first of #CX stinks.
Continuous front-line feedback essential to isolating problems
A7:
#CXO
Cust/employee feedback should help to attribute specific employee actions to
sustainable #CX
improvement.
Intrinsic
motivators facilitate ‘sticky’ change; extrinsic motivators work but do not
encourage long term #CX
change. #cxo
Retweeted
by jameskobielus
A6:
#CXO The
incentive of professional recognition: recognize top employees with strongly
positive #CX
metrics.
A6:
#CXO #CX change not
something you implement overnight. Incentives for improving it must be tied to
multi-year results
A6:
#CXO The
incentive of pride: everybody in org--front-line and back-office--must take
pride in customer satisfaction.
RT
@Aimee_Lucas #CXO A5. Executives
need to craft clear vision and “why” and be persistent in leading change over
time
Retweeted
by jameskobielus
A5:
you need internal CXO evangelist who can convince management to sponsor change
in organisation and services #cxo
Retweeted
by jameskobielus
#CXO A5. Employees
can be change agents - they inspire and influence their coworkers to “give it a
try” when others see peers succeeding
Retweeted
by jameskobielus
A5:
#CXO C-level
exec(s) in customer service, marketing, and/or sales need to "own" #CX change project. Mgmt w/mandate & budget
A5:
#CXO Change
agent for #CX
change may be front-line personnel who feel brunt of customer ire from today's
bad experience
A5:
#CXO If the
competition is already doing #CX change well
w/clear payoff, competitive pressure may be key "change agent"
A4
I assumed that #CX
change in this context comes hand in hand with executive sponsorship. Without
that, it's sunk. @charlieisaacs
#cxo
Retweeted
by jameskobielus
A4:
#CXO You may
encounter major internal resistance to #CX change is no
solid business justifcation with ROI
Retweeted
by jameskobielus
A4:
#CXO You may be
proposing a #CX
change that some resist till they see it in practice. Demos & pilots may be
needed
A4:
#CXO Depending
on how extensive it is, #CX
change may involve major biz proc reeeng (ie., cost, time, resources,
disruption)
A4:
#CXO Every
current #CX, no
matter how horrendous, has defenders. Many people simply resist change.
Retweeted
by jameskobielus
A3:collect
customer behavior data, analyse & model, rethink our services from
customer's PoV, change,monitor, analyse again and adapt #cxo
Retweeted
by jameskobielus
A3:
#CXO Do A/B
testing of different #CX
changes (or absence of changes) in different channels. Compare the results
statistically.
A3
Create a control group and measure the before and after - focus on outcomes #cxo
Retweeted
by jameskobielus
A3:
#CXO Measure
impact of #CX
change by doing before/after studies. What was baseline #CX prior to the
change? Did change help?
A3:
#CXO Measure #CX change impact
via retentions, renewals, upsell, satis surveys, etc. Need stat controls 2
isolate #CX
impact
A2:
#CXO Should have
strong tooling for mapping #CX
journey: cust acq, retention, buying, influencing, etc.
A2:
Remote engagement technology such as #vScreen http://www.vizolution.co.uk/vscreen/
#shamelessselfpromotion
#CXO
Retweeted
by jameskobielus
A2:Make
holistic unified UX in B&M & on-line. B&M & online-shopping should
complete each other. Location awareness + AR mobile appls #cxo
Retweeted
by jameskobielus
A2:
#CXO #CX change requires
multichan sys of engage 4 seamless cust handoff: portal to mobile to social to
POS to call ctr to ......
A2:
#CXO Enabling
technologies for #CX
change include #bigdata,
predictive modeling, behavioral analysis, performance dashboards
A1:
#CXO #CX improvement
enables you to hold & satisfy customers without having to lowball the
market. Better margins.
A1.
#cx provides
organic growth which has a low acquisition cost. The bottom line and CFO love
that #cxo
Retweeted
by jameskobielus
A1
If the marketing doesn't match the #CX then it equates
hypocrisy in the mind of the consumer. #cxo
Retweeted
by jameskobielus
A1:
#CXO If you
provide total brand experience in customer comfort zone, it's enduring
advantage. Rivals can't encroach
A1:
#CXO If you
satisfy the customer, you keep them longer, build word-of-mouth,& grow
sales, revenues, & profits.
@IBMbigdata A pleasure to be on this
latest #CXO
tweetchat
All
#CEM, 10 min 2 #CXO chat:
Sustaining #CX
change w/ @Aimee_Lucas & @MarcioOnTW http://twubs.com/cxo
#voc #nps #custexp
Retweeted
by jameskobielus
Real-world
experiments? Disrupting your enterprise while mitigating risks p1: http://ow.ly/tHCAg
p2: http://ow.ly/tHCCO
Mon #IBM q-h
Bode
Miller's emotional breakdown at memory of his recently departed brother at the
end of his Olympic career was my favorite moment of all
Announcer
pronounces it "Caca-zus Mountains." Sounds like a Borscht Belt
punchline.
Men's
bobsled would be more aerodynamic if all the guys were named Bob.
If
they could make the Winter Olympics less slippery, all these athletes wouldn't
wipe out so much. Has anybody ever suggested that?
Love
"Doc Martin" series 6. One quibble: they've made cop Joe Penhale an
even more 1-dimensional buffoon. Every other character is realistic
