Nice
to be home in my basement office. Just enjoying the silence.
Delta's
overhead recorded announcement has a speech impediment. By design? That's not
an accent. Waiting @ gate @ Atlanta Hartsfield-Jackson
I'm
Platinum Medallion. Let me through, let me through. I'm the prince of this
realm. Let me through!
"#Hadoop is in
the Mind of the Beholder" (http://ow.ly/v7jl9 ) JK--Gartner @merv @nheudecker highlight fuzzy
boundaries of this "space"
"Data
Mining Reveals How Conspiracy Theories Emerge on FB" (http://ow.ly/v7iLu )
jK--Hint: all yr so-called friends conspiring against U
"Master
the art of #bigdata
job scheduling" (http://ow.ly/v7iry ) JK--Contrasts it with
OLTP job scheduling.
"NSA
is burning down the web, but what if we....? (http://ow.ly/v7hqc )
JK--Opinion by David Byrne. Title echoes one of his song titles
"Advanced
Methods in Marketing Econometrics" (http://ow.ly/v7gWl )
JK--Truth be told, I struggled with basic econometrics in college.
Nirvana.
So, again, remind me which one was the mulatto, which the albino, which the
mosquito. Grohl actually resembles a three-toed sloth.
Good
day in Costa Mesa
on an event with #IBM
partner #Systech.
All about #BigData
& #PureData.
Customers were present. Product demo.
New
#IBM jk blog:
"Rules of thumb for identifying and prioritizing #bigdata
applications" (http://ow.ly/v5shZ )
Kind
of a nice Southern California morning out
there. Hooky is not an option, Jim (I tell myself). Don't Jim don't!!!
New
#IBM #AnalyzingMedia
jk column: "The Irreducibly Human Center of Streaming Music
Algorithmics" (http://ow.ly/v3Rj3 ) #kexp
Cool.
PBS SoCal has Steve Martin & Edie Brickell in concert. One of them is
married to Paul Simon. I'm unclear on which it is.
"How
open climate data can improve community resilience against climate change"
(http://ow.ly/v1dJt )
JK--Or at least build consensus
"Free
data science courses from Johns Hopkins, Duke, Stanford" (http://ow.ly/v1d4e )
JK--Thanks to Coursera. MOOC MOOC MOOC sis boom bah!
"4
Core Project Types...For Predictive Analytics" (http://ow.ly/v1bMt
) JK--Classification. Forecasting. Time series. Clustering.
Hey,
David Bowie, if you could swim like dolphins could swim, you wouldn't be a hero
for any number of days. You'd be a Seaworld attraction.
Doing
a quick trip to Costa Mesa CA
Bitcoin.
I'll start taking it seriously when I see a non-trivial number of Silicon Valley highrollers invest all their liquid assets
in it.
John
McAfee. Paranoiacs tend to function within a completely self-centered
worldview. Sometimes referred to as narcissism.
"From
Artificial and Computational Intelligence to Machine Learning" (http://ow.ly/uZopb )
JK--Good overview of algorithmic approaches
What
say u? > #Analytics
& #Hadoop:
Friends or foes? http://bit.ly/1gX3M1N Join #bigdatamgmt
convo 2day, 12ET ! #bigdata
How
the Watson Challenge spurs the next wave of mobile thinking http://bit.ly/1h6wRwf
#IBMMobile
@sltrunzo
"10
Simple Rules 4 Reproducible Computational Research" (http://ow.ly/uWdsa )
JK--Excellent guidance for Big Science leveraging #BigData
"Power
o Sports Data: Visualizing Passes Btwn NBA Players" (http://ow.ly/uWcTg )
JK--Graph analysis of basketball-passing relationships
Fun
fact: ever since Billy Beane showed th way, Major League Baseball has switched
to balls whose cores are wadded-up money. Twenties R best
"Review:
Cassandra lowers the barriers to #bigdata"
(http://ow.ly/uWcfR )
JK--Review of v2.0 of this Apache project.
"Government
open data proves a treasure trove for savvy businesses" (http://ow.ly/uW9oG )
JK--Public resource for biz data scientists.
"Facing
the new Big Bang: IoT’s ID onslaught" (http://ow.ly/uW8FY )
JK--Good IdM PoV, complements my trust POV (http://ow.ly/uW90E )
"An
Economist’s Guide to Visualizing Data" (http://ow.ly/uW8iH )
JK--Handy downloadable. No--it's more than Econ 101 supply-demand graphs
"How
We Decode Visual Information" (http://ow.ly/uW7Hj )
JK--Good visualizations of "preattentive attributes used by our working
memory"
"How
Stephen Wolfram plans to reinvent data science..." (http://ow.ly/uW76L )
JK--The Wolfram Language (http://ow.ly/uW7iI )
"Open
govt: Data of the people, for the people" (http://ow.ly/uW6B6 )
JK--Fun fact: Lincoln
deleted this tweak from Gettysburg Address
"When
to Act on a Correlation & When Not To" (http://ow.ly/uW6mA )
JK--When not to? "If risk of acting and being wrong is extremely
high"
"#BigData
Analytics Serving Larger Role in Security" (http://ow.ly/uW5I3 )
JK--Enabling devel of "top-notch anomaly detection framework"
Catch
me today, #BigData
Exchange conf, Salamander Resort, Middleburg
VA
Need
a new word, "metametafication," to describe the postmodern cultural
tendency speak of everything in nested layers of ironic airquotes.
Why
we need to soften our cynicism when #surveillance
promotes #sustainability
initiatives http://ibmdatamag.com/?p=13473
by James Kobielus
New
#IBMDataMag
jk article: "Saving the Planet" (http://ow.ly/uURDm )
"Facebook’s
DB eng team..." (http://ow.ly/uUPTs ) JK--Open-sourced
RocksDB (embeddable, persistent key-value store 4 flash+RAM storage).
I
still take as badge of honor when my bosses in analyst world told me they
thought my approaches to topics were strange. Think strangely.
"Get
the Right Data Scientists Asking the 'Wrong' Questions" (http://ow.ly/uUOOl )
JK--Think askance at tough problems. Think oddly.
"Alan
Turing Institute to be set up to research #bigdata"
(http://ow.ly/uUOqF )
JK--UK
govt appropriated £42m over 5 years for project
"How
#BigData Is
Transforming Drug Development" (http://ow.ly/uUOfC )
JK--Monitor clinical trials in real-time.
Before
long, a "selfie" will be somebody sharing a snapshot of their
quantified-self metrics at the present moment. My numbers, y'all!
"How
to Track Everything in Your Life Without Going Crazy" (http://ow.ly/uUNGL )
JK--Good dissection of quantified-self practices
"What
Can GPFS on #Hadoop
Do For You?" (http://ow.ly/uUN4t ) JK--Good in-depth
discussion of GPFS vs. HDFS.
"#BigData Means
Big Pipes" (http://ow.ly/uUME9 ) JK--Discusses
interconnect requirements, plus RAM & storage frontiers.
"The
Future Fabric of Data Analysis" (http://ow.ly/uUH8R )
JK--In-depth piece on computational "big science."
"White
House launches climate data project" (http://ow.ly/uUGIE )
JK--Pair open government data w/private data, tech, & programs
A8:
#cxo #HR role in 2020
will B 2 foster employee culture attuned to deliver top-notch #custexp in
multichann mobile global social engagemt
A7:
#CXO @IBMbigdata for improving #custexp HR
must work with functional teams-not be bouncers/rule-makers but provide
legal/other support
Retweeted
by jameskobielus
A7:
Be an org champion to amplify the CEO's/org's mission. Play an active role in
building CX culture, from hiring thru to retention #CXO
Retweeted
by jameskobielus
A7:
HR must integrate with the Ops teams. Communicate the challenges, talk to the
floor, know the pulse. Listen, observe, and advise. #CXO
Retweeted
by jameskobielus
A7:
#CXO #HR should also
ensure that each of the customer-facing LOBs adhere to common #CX employee metrics
A7:
#CXO The most
fundamental step that #HR
can take to impact #custexp
improvement is define clear #CX employee
performance metrics
A6:
Engaged 'ees have confidence that drives credibility and trust. #CXO
Retweeted
by jameskobielus
A6:
High employee engagement = ownership and pride. Create #CX play books &
best practice to guide further interactions with customers #CXO
Retweeted
by jameskobielus
RT
@KirkDBorne: Check out impressive
IBM Data Magazine from @IBMBigData
(@JamesKobielus, editor): http://ibmdatamag.com/
#BigData #Analytics
A6:
#CXO Listening
to customers starts with letting them speak their minds & vent. #HR should train
employees not to interrupt or pushback
A6:
#CXO To improve
employee listening skills where customer is concerned, make that a key
criterion in hiring, promotions, etc.
A6:
#CXO High
employee engagement equates to better #custexp only
if engagement based on good listening. #HR must assess
listening skills
A5:
From aggregate positive sentiment data to individual instances of praise, customer
feedback is a prime motivator for employees. #cxo
Retweeted
by jameskobielus
A5:
#CXO Employee
engagement is improved when they get regular personalized customer feedback on
their ability to satisfy (or otherwise)
A5:
#CXO #HR can regularly summarize
customer feedback into #custexp
"do's and don'ts" that depts (cust svc, etc) distribute to employees
A5:
#CXO #HR should use
customer feedback to highlight examples of outstanding #custexp, so
that all cust-facing employees know "what works"
Retweeted
by jameskobielus
A4
Use of *team* recognition, cross-functional silo-busting org dev methods for #CX success is weak #cxo
A4:
Through identifying partnerships bet. key department leads & formalizing
key interactions. HR has a unique vantage point across org #CXO
Retweeted
by jameskobielus
A4:
#cxo propagating
thought leadership ..blog/wikis/social media are a great way to tap into peer's
expertise..and then incentivizing them
Retweeted
by jameskobielus
A4:
Enabled support agents (who can effect change) are happy employees. I'veen
centers go from "helping" to "complaint" centers. #CXO
A4:
#CXO #HR should highlight
#custexp
"employees of the month" and record video podcasts where they share
their guidance with peers
A4:
#CXO #HR should define
standard training curriculum in #custexp that
all depts must take. Common cross-org frame of reference.
A4:
#CXO #HR drives knowledge
share/training across cust-facing depts by encourage "centers of
excellence" within cust svc/call centers/etc
A3:
#cxo When
internal #CX
promotions are being processed, #HR depts should
ensure managers have access to individuals' #CX track records
@tcrawford That's a mistaken
assumption.Everything you publish will be scrutinized by anybody anywhere
anytime.
A3:
#cxo #HR depts should
build statistical profile of companies' high-performing #CX profesisonals,
compare candidates against that.
A3:
#cxo #HR depts should
examine candidates' full range of social-media postings to assess
professionalism. Flag warning signs
A2:
#cxo #HR should ensure
that recruitment of customer-facing employees involves drilling into
candidates' #CX
aptitudes/backgrounds
A2:
#cxo
Channel-employee training should include periodic refresher training on
product, company, & #CX
strategies.
A2:
#cxo Recruiting,
onboarding, training, & incentives are key #HR tools to ensure
employee alignmt w/ prod, company, & #CX strategies
A1:
When considering #HR
& #CX, ensure
that the right balance of tech/ empathy/ personal interaction is kept. #CXO
Retweeted
by jameskobielus
A1:
#cxo On positive
side, do analytics to identify trend impact of loyal/happy channel employees on
#custexp.
Retweeted
by jameskobielus
Or
those not competent for needed role MT @jameskobielus: A1: #cxo Customer
experience negatively impacted by disgruntled employees...
Retweeted
by jameskobielus
Retweeted
by jameskobielus
A1:
#cxo
Disgruntlement analytics. Look for trends showing sour-channel-employee impacts
on #custexp.
Remove from channel before too late
A1:
#cxo Customer
experience negatively impacted by disgruntled employees. #CX & #HR must identify
link, mitigate risk.
A1:
#cxo Churn is a
common concern of #CX
& #HR. Those
depts should collab on #custexp
initiatives looking for neg sentiment driving churn
How
can #HR impact #CustExp? Join
me et al on #CXO
chat TODAY 12 ET 2 discuss! http://bit.ly/PUtOhb w/ @iamlivingston & @BigDataforHR #CX
RT
@kexpplaylist #kexp Your Silent
Face by New Order from Power, Corruption & Lies JK--Electro-pop that
achieves a certain airy majesty
This
wk #IBM qhs: http://ow.ly/uTGBp
http://ow.ly/uTGCm
http://ow.ly/uTGEw
http://ow.ly/uTGFV
http://ow.ly/uTGJM
#BigData in
production? Smoothing workflows necessary 4 production-grade data science (http://ow.ly/uTGhM )
Fri #IBM qh in
adv. Travel wk
Social
sentiment? Our tweets implicitly encode our personalities (http://ow.ly/uTFmB )
Thurs #IBM q-h
in advance. Travel week
Graph
analysis? Apache Spark begins to spark .... p1: http://ow.ly/uTDTN p2: http://ow.ly/uTDVG
Wed #IBM qh in
adv: travel week
Privacy
& #bigdata?
Dangers of misplaced faith ... p1: http://ow.ly/uTBFB p2: http://ow.ly/uTBHs
Tues #IBM qh in
adv: travel week
RT
@kexpplaylist #kexp Rattlesnake
by St. Vincent from St. Vincent JK--2014. Cool
jumpy/nervous beat from her latest.
#BigData
hardcore use cases? Prioritizing the potentials when so many present themselves
(http://ow.ly/uTzSx )
Monday #IBM
quick-hit
RT
@kexpplaylist #kexp Over You by
Roxy Music from Flesh + Blood JK--1980. Surprised I hadn't heard this one
before. Gr8! Love Ferry & band
Considering
donating my organs. But may take my pianos with me into the afterlife.
WashPost
confuses data mining with transactional data processing. You don't need
statistical analysis to process payroll, just arithmetic
You
can be busy all the time without always being busy of mind. Keep details in
lists & other physical ticklers so your thoughts can rest.
Saw
"The Prime of Miss Jean Brodie" (1968). Maggie Smith richly deserved
her Oscar. Her fascist-loving character resembled Margaret Thatcher
Shawn
Colvin "Sunny Came Home" (http://ow.ly/uRldi ).
Classics IV "Sunny" (http://ow.ly/uRlfb ). Caribou
"Sun"(http://ow.ly/uRljc )
